Join Nomad Digital as a Service Manager responsible for enhancing service delivery and customer engagement in a hybrid work setting. Drive operational success while leading your team.

As a Service Manager, you will oversee Operations & Maintenance functions across your assigned region. Your focus will include integrating service teams, ensuring adherence to financial goals, and maintaining robust customer relationships. Additionally, identify opportunities for contract renewals and participate in strategic bids.

Key Responsibilities:
Oversee customer O&M; interface and manage expectations
Coordinate services delivered through multiple teams
Ensure contractual SLAs and KPIs are achieved
Lead Field Service Engineers for optimal performance
Identify and support contract growth opportunities

Requirements:
Degree or equivalent in operations or project management
ITIL 4 certification or higher desirable
Experience managing customer-facing service contracts
Solid skills in financial performance and resource planning
Background in leadership/people management in technical settings

Leverage your skills in service delivery and management to achieve excellence at Nomad Digital.
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📌 Services Management Coordinator Montreal
🏢 Nomad Digital
📍 Montreal