Join HTG as a Customer Success Specialist, where you’ll interact with clients and ensure a seamless journey through technology solutions. Bring your language skills and support expertise to a leading firm. This position focuses on client interactions via various channels, offering personalized onboarding and issue resolution. You’ll work closely with the marketing and product teams to enhance customer communications while also documenting trends and patterns in support requests. Key Responsibilities:
Address customer inquiries professionally through email, chat, and phone
Resolve customer issues and escalate when necessary
Assist customers with onboarding and support
Collaborate on content creation with cross-functional teams
Identify and document opportunities for service improvements

Requirements:
2–4 years of customer support experience required
Fluency in French with robust communication abilities
Knowledge of support tools like Jira and Intercom
Detail-oriented with excellent organizational skills
Availability for versatile shifts, including weekends

Be part of HTG's mission to drive cutting-edge customer success strategies. #J-18808-Ljbffr

📌 Htg Customer Success Specialist Position Montreal
🏢 High Tech Genesis
📍 Montreal