Join BDO as a Customer Success Lead specializing in Microsoft Dynamics 365 Managed Services. Cultivate positive client relationships and manage high-impact projects. We’re expanding our Managed Services practice and searching for a agile Customer Success Manager skilled in Microsoft Dynamics 365. In this role, you will guide your team through project execution, ensuring high standards in service delivery while continuously improving client satisfaction. Your leadership will be essential in building lasting relationships and achieving business goals for our clients. Key Responsibilities:
Guide project teams in successfully meeting clients' needs
Manage action, change, and risk registers throughout engagements
Track and report on engagement KPIs diligently




Resolve conflicts and challenges with professionalism
Conduct executive business reviews showcasing strategic value

Requirements:
5+ years in client success, project management, or support
Direct experience with Dynamics 365 managed services
Preferred Agile, ITIL, or PMP Certification
Proven ability to manage complex client relationships
Bachelor’s degree in Technology or Business Management preferred

Drive exceptional client outcomes and enrich your qualified expertise within an creative team environment at BDO. #J-18808-Ljbffr

📌 Customer Success Lead For Dynamics 365 Montreal (Canada)
🏢 BDO Canada
📍 Canada