Lead customer success as a Strategic Delivery Director at Backbase. Engage with C-level executives to drive project success and cultivate excellence in delivery strategy. As a key member of the Customer Success leadership team, you will oversee the delivery strategy for regional strategic customers. Your focus involves collaborating with the Sales and Technology Directors, ensuring our strategies align with customer needs. You'll manage a team dedicated to enhancing margins, billability, and overall team satisfaction while creating a culture of continuous improvement. Key Responsibilities:
Develop and implement regional delivery strategies for key clients
Engage C-level executives to establish and maintain relationships
Manage team performance,



focusing on results and employee satisfaction
Translate project outcomes into cost savings and improved sales
Support project delivery through hands-on involvement and site visits

Requirements:
Over 10 years of experience in management roles
6+ years in the financial sector
Experience in startup or scaleup settings
Proven record of managing budgets above $2.5 million
Masters degree in a business-related field preferred

Drive excellence in customer success and team performance as Delivery Director. #J-18808-Ljbffr

📌 Strategic Delivery Director At Backbase Montreal
🏢 Backbase
📍 Montreal