Step into the role of Service Delivery Manager, focusing on client satisfaction and effective SAP operations in a hybrid workspace. Influence service quality and lead critical projects for continuous improvement. In this role, you will act as a strategic partner to clients, managing both RUN and GROW aspects of service delivery. This involves mentoring a team of consultants, compiling performance metrics, and facilitating regular governance meetings. You will also prioritize client needs and oversee issue resolution, ensuring SLAs and project targets are met. Key Responsibilities:
Manage SAP services to meet client business needs
Lead consultants in delivering cutting-edge solutions
Prepare comprehensive performance reviews
Coordinate resolution of operational issues
Oversee governance meetings with stakeholders

Requirements:
Bachelor's degree required; IT focus preferred
Minimum 7 years of relevantERP project experience
3 or more years in a management capacity
Robust knowledge of core SAP modules
Familiarity with ITSM tools is essential

Drive operational success while enhancing client relationships through creative SAP management in a hybrid work model. #J-18808-Ljbffr

📌 Dynamic Service Delivery Manager Overseeing Sap Projects And Teams Montreal
🏢 Syntax
📍 Montreal