Elevate your career as a Bilingual Technical Support Specialist with Franke, providing remote assistance in English and French. Offer crucial support for commercial equipment and refrigeration solutions. This remote role requires a passion for customer service and a solid technical background. You will be responsible for training service providers, maintaining technical documentation, and ensuring high customer satisfaction through effective problem-solving. Your bilingual skills will enhance communication with diverse clientele, making a significant impact in the field. Key Responsibilities:
Conduct initial and ongoing training for service technicians
Provide technical assistance via phone to service personnel




Maintain documentation for equipment and support resources
Collaborate with managers on customer installation and technical needs
Support field services and special projects as required

Requirements:
Bilingual in French and English
2+ years in technical support or field service
Robust mechanical aptitude and product knowledge
Excellent customer service skills
Flexibility for on-call responsibilities and travel

Bring your technical expertise and customer-oriented mindset to Franke's energetic team. #J-18808-Ljbffr

📌 Bilingual Technical Support Specialist Remote Ottawa
🏢 Franke Group
📍 Ottawa