Elevate your career with Fenergo as a Senior Technical Account Manager. Lead technical relationships and drive service improvements for top financial institutions with advanced AI solutions.
As a Senior Technical Account Manager, you will manage a portfolio of Fenergo SaaS customers, ensuring technical excellence and proactive service delivery. This role emphasizes technical expertise, stakeholder engagement, and robust problem-solving abilities. You'll collaborate closely with Customer Support, Engineering, and Product teams to address challenges, manage incidents, and enhance customer experiences using advanced technologies.
Key Responsibilities:



- Own technical account governance for assigned customers - Provide expert technical advisory and service assurance - Lead incident management for major escalations - Drive proactive service improvements based on customer feedback - Collaborate across teams to establish technical requirements
Requirements: - Significant enterprise customer experience in technical account management - Solid understanding of SaaS and cloud settings - Proven problem-solving skills with live customer issues - Experience with service management and issue prioritization - Excellent communication skills with technical and business stakeholders
Join Fenergo to contribute to AI-led customer support transformation in financial technology.#J-18808-Ljbffr

📌 Senior Technical Account Manager At Fenergo Winnipeg
🏢 Fenergo
📍 Winnipeg