Role Overview

We are looking for an experienced IBMS (Operative BMS) Support Analyst to provide L1/L2/L3 application support in a helpdesk setting. The candidate should have robust knowledge of broadcast and media workflows, hands-on SQL troubleshooting skills, and experience resolving application and database issues.

Key Responsibilities
Provide L1/L2/L3 support for the Operative IBMS/BMS system.
Troubleshoot issues related to scheduling, ad sales, traffic, and billing modules.
Manage incidents, service requests, and user queries through ticketing tools.
Perform SQL queries, database troubleshooting, data validation, and data fixes.
Investigate data inconsistencies and resolve system integration issues.
Conduct root cause analysis (RCA) and ensure SLA compliance.
Support user access, system configurations, and minor enhancements.
Collaborate with sales, traffic, finance,



and technical teams to resolve issues.
Provide support for EUC and infrastructure-related issues, including VDI and VPN.

Required Skills
Strong hands-on experience with Operative IBMS/BMS.
Knowledge of broadcast/media workflows, including scheduling, ad sales, traffic, and billing.
Mandatory hands-on experience with SQL and database troubleshooting.
Experience in application support or a helpdesk environment.
Familiarity with ServiceNow, JIRA, or similar ticketing tools.
Understanding of system integrations and reporting tools.
Basic knowledge of EUC and infrastructure environments, including VDI and VPN.
Solid analytical, problem-solving, communication, and troubleshooting skills.

📌 Ibms Support Analyst Toronto
🏢 TEKGENCE
📍 Toronto