Select how often (in days) to receive an alert:

Jobs by Category: People & Culture, Finance and Corporate Affairs

Job Function: Finance

Status: Full Time

Schedule: Regular

Description

Transform TELUS's bad debt recovery — lead the charge on AR excellence and drive measurable results across our Business portfolios.

Join our team and what we’ll accomplish together

We are the Business Accounts Receivable Management team within Finance Assurance Operations, managing AR and bad debt across all TELUS Business portfolios. We're seeking an experienced professional to dramatically improve our bad debt performance by driving the evolution of AR processes toward industry-leading standards.

As a Senior Performance Analyst , you will manage recovery situations, including third-party agency engagement and civil claims filing with TELUS Legal, while championing tools and practices for identifying, prioritizing, and tracking improvement initiatives across the team.

What you’ll do

Oversee written-off accounts and drive portfolio recovery across TELUS Business Credit Services





Manage third-party collection agencies, paralegal, and law firms; establish and monitor performance KPIs

Negotiate vendor contracts, fee structures, and settlement agreements with corporate clients

Develop internal collections processes and coach teams to improve performance and efficiency

Report on collection performance metrics across multiple segments and portfolios

Collaborate cross-functionally (Credit, Finance, Sales, Legal) on collections strategy alignment

Integrate recent collections portfolios during acquisitions and organizational changes

Drive continuous process improvement and technology enhancements

Qualifications

What you bring

Bachelor's degree in Finance, Accounting, Business Administration, or related field

5-7 years of B2B collections management experience, including agency and legal collections oversight

Agency performance review and data-driven collection strategy optimization

Skilled negotiator with proven ability to structure

📌 Senior Performance Analyst (Brandon)
🏢 Confidential
📍 Brandon