User Experience Representative – iENROLL, OntarioPosition SummaryReporting to the Vice-President, Operations & Marketing, the User Experience Representative will play a pivotal role in introducing and promoting iENROLL to drug access navigators (DANs), oncologists and other healthcare professionals, with the aim of ensuring they become regular users of the product. This role requires a dynamic individual with a strong background in the pharmaceutical industry and established relationships with a broad range of stakeholders in oncology. The successful candidate will also leverage technology to deliver value and enhance users' success, including seamless user registration, onboarding and early experiences.Travel throughout the territory is required.Primary ResponsibilitiesSecure meetings with DANs and oncologists to introduce iENROLLPresent system features and benefits to ensure optimal user adoptionOn-board new users by assisting with initial setup and all user registrationsInteract with hospital IT and Privacy as needed to present iENROLL PIA/TRA,



enhancing confidence in application security and stabilityProvide regular follow-up with target HCPs to support their success as regular iENROLL users for enrolling patients in Patient Support ProgramsAssist with troubleshooting of day-to-day technical challenges (escalating to IT support as needed)Act as the first point of contact for all iENROLL user communication with EMREACHBecome fully familiar with iENROLL features, functionalities, and product development needsCapture user feedback and provide guidance to the internal development team regarding enhancements to optimize user experienceExperience5+ years of experience in the life sciences industry, with a focus on oncologyBreadth of existing relationships in oncology centresSolid understanding of the Canadian pharmaceutical industry, healthcare landscape, hospital environment and patient services programsEMR and/or technology know-how and experience requiredKey Skills and CompetenciesCustomer service orientation with a focus on experience and satisfactionAbility to influence and motivate others to actionTerritory planning, management and optimizationClear and concise oral and written communicationAbility to work independently and manage multiple projects, duties and assignmentsInitiative and self-motivationCollaborative and supportive team memberQuick learner with a knack for understanding current software applications

📌 User Experience Representative – Ienroll, Ontario (Ottawa)
🏢 EMREACH
📍 Ottawa