Dueck Richmond is looking for an experienced Body Shop Manager. We are one of Canada's largest automotive dealerships, operating four locations in Greater Vancouver: Dueck on Marine, Dueck Downtown, Dueck ISUZU, and Dueck Richmond. Our ICBC-accredited body shops have been delivering exceptional quality and customer service since 1926. As a family-owned company, we support the community and employ over 400 dedicated individuals, encouraging career growth through continuous training and professional development. We offer competitive compensation plans and extended health and dental benefits. Join our dynamic and innovative team!Careers with Dueck OfferInclusive and supportive company cultureCompetitive compensation based on experience and performanceExtended Health and Dental benefitsProfessional development and advancement opportunitiesCommunity involvement through charitable eventsPosition SummaryThe Body Shop Manager is a professional and experienced individual with management and estimating experience who is responsible for managing an efficient and profitable Body Shop that prioritizes customer satisfaction and retention. The main responsibilities include operating the shop at maximum production, building customer relationships, maintaining positive employee relationships, controlling costs,



completing reports and meeting sales and profit objectives.Key ResponsibilitiesOversee detailed collision damage estimate reportsEnsure operational efficiency and smooth processesMaintain KPI on the Collision Repair ScorecardInspect work for quality assuranceInterview, hire, train, and develop the teamManage team performance and conduct annual reviewsMaintain high customer satisfaction and resolve complaintsIdentify and implement process improvementsEstablish a safe, positive work environmentSkills & RequirementsManagement and leadership skillsExcellent communication and organizational skillsExceptional customer service abilitiesAdvanced decision-making and problem-solving skillsAbility to prioritize and maintain professionalismSelf-driven and cooperative team playerTechnical Requirements3-5 years of collision repair estimating experience (required)Previous management experienceValid BC driver's licenseICBC Insurance experience (asset)Post-secondary training (asset)Commitment to continuous learningLogistical RequirementsThe Dueck Richmond Body Shop Department is open to customers five days a week - Monday to Friday from 8am to 5:30pm. This is a full-time position that may require working extended hours, including weekends, in order to meet deadlines based on the needs of the business.

📌 Automotive Body Shop Manager (Richmond)
🏢 Dueck Auto Group
📍 Richmond