Fairmont Banff Springs seeks a Fairmont Gold Supervisor with front desk leadership and exceptional guest service in Banff’s alpine destination. Deliver personalized service in the hotel within a hotel.
This supervisor role supports discerning guests through personalized, anticipated service. You will oversee Fairmont Gold reservations, coordinate arrivals and departures, and respond to requests or concerns. The position also includes front desk duties, concierge information, and lounge standards.
Key Responsibilities: Provide prompt, courteous responses to guest requests and concerns
Deliver personalized Fairmont Gold guest experiences
Perform front desk, posting, check-in, checkout, auditing, and reporting duties
Review reservations and coordinate VIP arrivals and departures




Maintain food and beverage standards while assisting Lounge Attendants
Requirements: Minimum one year of previous front desk supervisory experience preferred
Excellent knowledge of Micros-Opera Property Manager, Word, and Excel
Excellent written and verbal communication with robust attention to detail
Royal Service or guest recovery experience with excellent recovery ability
Hotel Management or Hospitality program graduation is an asset
Lead Fairmont Gold service through front desk supervision, guest recovery, reservations, and personalized hospitality at Fairmont Banff Springs.

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📌 Fairmont Gold Lounge Supervisor (Alberta)
🏢 FAIRMONT
📍 Alberta