Fixed Term (Fixed Term)

There are some GREAT PEOPLE out there… we should know we hire them!

FRONT OFFICE ASSOCIATE
Contract
$21.99
Application Deadline: October 25, 2026
Do you take pride in delighting guests with personalized service such as remembering their names, special events and room preferences? The Hotel Front Office is the heart of our hotel and sets the tone for an incredible experience. If you would like to be on a team of Great People delivering great service, we may have just the prospect for you.

The job involves:

Performing a variety of skilled tasks to assist guests with their registration and departure

Handling various payment methods for services & ensuring Guests acknowledge terms & conditions of each stay

Assisting Gaming Guests, Entertainment, Transient Guests & Executives with their reservations

Promoting property wide Promotions & Events, and Momentum Card Holder Benefits

Reacting to business fluctuations while maintaining a commitment to world class guest service

Handling high volumes of guest interactions for long periods of time

Making decisions pertaining to the betterment of the guest's stay

Standing for extended periods of time

Working safely, and in compliance with OH&S; policies and legislation





Working independently and as one team that supports and helps one another

Flexibility to support a 24/7 operation

The ideal candidate has:

Hotel Restaurant Management Diploma or one year of hotel front desk experience at a 4 Diamond luxury hotel

Experience using LMS, and knowledge of Momentum Card Levels

Working knowledge of Hotel Property Management Systems

Knowledge of Niagara Falls and surrounding areas

Sense of urgency, accountability, and a high level of integrity and confidentiality

Attention to detail and high service standards

Exceptional communication and interpersonal skills

The ability to speak multiple languages

We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.
Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos

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📌 Front Office Associate (British Columbia)
🏢 Niagara Casinos
📍 British Columbia