Support Texada customers remotely from Ontario, Alberta, or British Columbia using troubleshooting and clear communication skills. Work Eastern Time afternoons and evenings.
As a Customer Support Specialist, you will support customers across North American West Coast, Australia, and New Zealand markets. Use ticketing systems, phone, email, and virtual meetings to assist business processes through Texada applications. Heavy equipment dealership or rental experience is valued.
Key Responsibilities: Communicate with customers through tickets, phone, email, and meetings
Troubleshoot application issues and determine appropriate next steps
Coach customers on effective software use
Coordinate urgent incidents and communicate customer updates




Create training documentation and knowledge articles
Requirements: Minimum two years of SaaS support experience
Solid written and verbal communication skills
Experience solving complex or lengthy customer issues
Proficiency using AI tools for content and workflow efficiency
Knowledge of ticketing systems, Jira, or knowledge bases
Apply SaaS troubleshooting, customer communication, and AI tool skills while supporting Texada applications across international markets.

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📌 SaaS Customer Support Specialist (Ontario)
🏢 Texada Software
📍 Ontario