Dealer Order Specialist (Call Centre CSR) Mississauga, ON
$22.50/hr (English) | $24.00/hr (Bilingual)
1-Year Contract with strong potential for extension or permanent hire
Hybrid (Mon-Thu in office, Fridays remote)
About the Role We're seeking a customer-focused Dealer Order Specialist to support retail store orders, investigate delivery issues, process emergency requests, and collaborate with internal teams to ensure exceptional service.
Responsibilities Handle inbound order and delivery inquiries.
Investigate missing, damaged, or delayed shipments.
Process emergency orders and provide order updates.
Resolve invoice and order discrepancies.
Coordinate with transportation, distribution, and supply chain teams.
Navigate multiple systems while maintaining accurate records.
Requirements 2-3 years of call centre, order entry, or customer service experience.




Experience handling orders and customer inquiries in a fast-paced environment.
Strong communication, problem-solving, and multitasking skills.
Proficiency in Microsoft Excel, Word, and Outlook.
Ability to learn new systems quickly.
Assets Bilingual (English/French).
Logistics, transportation, supply chain, or retail experience.
Microsoft Access experience.
Schedule Monday-Friday: 9:00 AM - 5:15 PM
One-week afternoon rotation every 6 weeks (1:45 PM - 10:00 PM, WFH)
Rotating weekends (9:00 AM - 6:00 PM, WFH)
Friday and Monday off when scheduled for weekend work
Ideal for candidates with solid customer service, order management, and problem-solving skills looking for a long-term opportunity with growth potential.

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📌 Call Center CSR (Ontario)
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