Full Time
Home offices include Hamilton, Windsor & Sarnia ON As the front-line ambassadors for our MSO partners, our Installation & Repair Technicians deliver the future of connectivity directly to the customer.
This role is more than just a service call—it’s about technical mastery and premium customer service. From the signal source (the tap) through aerial and underground service wires to the latest Wi-Fi 6 access points, our technicians verify every decibel and connection to ensure a “gold standard” experience.
Work with the latest tech and enjoy “full paid training” that takes people with good attitudes through to become Technical Customer Specialists.
Advantages: Medical, dental, vision care and a company phone are provided. Vehicle take home privileges are available for those that meet our safety and performance standards.
Key Responsibilities End-to-End Quality: Expertly installing and troubleshooting HFC and Fiber network components
Technical Consulting: Providing hands-on training to residential and commercial customers to ensure they get the most out of their high-speed services.
Precision Verification: Using advanced diagnostic tools to ensure signal integrity across the entire drop, from the tap to the device.
Brand Representation: Maintaining the highest standards of professionalism and safety as a uniformed representative of our partner MSOs.
The IMS Advantage Modern Fleet: Drive a professionally equipped, late-model company vehicle.
Tech-Forward: Use the latest signal meters and mobile dispatch technology.
Career Stability: Join a company that has been a leader in Ontario since 1997.
Explore the different work our team enjoys Directional Drill/Equipment Operator/Locator