Resume

Responsible for PC Setup;

Network support;

troubleshoot break & fix related IT matter;

Assist for Asset Management task;

Assist regional project implementation;

Facilitate and bridging local site IT request with related support team;

Mobile/Laptop/Desktop support etc

Your challenges ?

- Create, Receive, Monitor, Maintain and Resolve work tickets
- Imaging, Setup, and Support of computer(s), monitor(s), mobile device(s)
- Maintain on-site presence at designated service locations to support end users
- Software installation, support and make sure it is compliance with Schneider standards
- Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment
- Training end users on how to operate office automation equipment as requested
- New hire orientation including show user how to work on IT assets daily basis, debrief Schneider policy(s) such as security policy, usage etc
- Hardware platform troubleshooting and management
- Software platform troubleshooting and management
- Perform secure password management for all provided passwords
- Support access to corporate network/wireless and applications (both on network as well as over VPN)
- Coordinate execution of tasks with guidance from Service Desk representatives or other IT support groups
- Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking · Identify, gain approval, and enter all project(s) as assigned by your manager into project tracker
- Assist with different regional projects for designated service locations, act as local hand and feet support · Other duties as assigned by your manager Expected Behaviors and Support Model Process (Some apply to a 2 Tech Partners site(s))
- Tech Partners that work at the same site support the local user group and share and monitor the same ticket queues including but not limited to: Onsite Support US L2 / NAM L2 / CA L2 / MX L2 / Legacy ticket queue(s). Tickets must always be updated with a status.
- Tech Partners will serve as each other’s backup support when they are away from the office and it is their responsibility to update the backup Tech Partner with their status, including updates to the worklog from any applicable tickets.
- In addition, they will keep their manager informed of any planned and unplanned type of leave to make sure there is proper support and coverage.




- Both Tech Partners have equal responsibility to manage IT assets and support IT assets in the assigned location. The facility will notify both Tech Partners by email regarding all IT assets. A ticket will need to be assigned prior to asset delivery.
- The Tech Partner will reply to the facility to then request the assets be delivered / pickup to their desk.
- Tech Partners will share equal ADM permission to support users and facilitate the needs that come from infrastructure and operational teams in the facility.
- Tech Partners will have the same physical access to the MDF / IDF / other area(s) such as conference room(s), storage room(s) etc to perform as required by their duties. · Tech Partners will be involved in alternative local and regional project task as assigned and upon approval by their manager.
- Tech Partners will collaborate with each other in troubleshooting & resolving any issue(s) such as scope and resolution in a productive and respectful manner prior communicate with our customers.
- Tech Partners will demonstrate professionalism in all support related matters

What do we expect from you ?

- Create, receive, monitor, maintain and resolve work tickets
- Handle the imaging, setup and support of computers, monitors and mobile devices
- Maintain an on-site presence at designated service locations to support end users
- Install and support software, ensuring compliance with Schneider standards
- Perform proactive and on-demand health checks of IT systems, including printers, copiers, fax machines, scanners and video conference equipment
- Train end users on how to operate office automation equipment, as requested
- Onboard new hires: show them how to use IT assets day to day and walk them through Schneider policies (security, usage, etc.)
- Troubleshoot and manage hardware and software platform issues
- Manage all provided passwords securely
- Support access to the corporate network, wireless network and applications (on the network and over VPN)




- Coordinate the execution of tasks with guidance from Service Desk representatives or other IT support groups
- Manage the local IT inventory (moving, sorting, cleaning, stocking)
- Identify projects assigned by your manager, obtain the required approvals and enter them in the project tracker
- Contribute to regional projects for designated service locations, acting as local hands-and-feet support
- Carry out other duties as assigned by your manager

What can you expect from TMC ?

We are the global home of employeneurs : a group of highly skilled engineers, and digital experts who combine technical excellence with an entrepreneurial mindset to deliver high-tech solutions with positive impact for leading companies across multiple industry sectors.

At TMC, we believe that People Drive Technology, that’s why an employeneur is much more than just an average consultant. You’ll be part of an international community where your expertise is valued, your ambitions are supported, and your career is tailored to your personal and professional goals, all while helping to shape the future of technology.

Why choose Employeneurship ?

The best solutions are created by people who are empowered to grow. That's why we are redefining the IT and

Engineering Consulting market with a unique business model that combines the security of traditional employment with the freedom and ownership needed to develop your entrepreneurial mindset.

Employeneurship model is built around five key principles :

- Long-term work relationship : Enjoy the stability of a permanent contract while working on challenging projects with leading organizations ;
- Individual profit sharing : Benefit directly from the value you create through a transparent profit-sharing model ;
- YOUniversity : Access to continuous learning, technical development and personal growth trainings and coaching designed around your career ambitions ;
- Business Cells : Expertise-drive networks that foster collaboration, knowledge sharing, and technical excellence to drive innovation ;
- The Entrepreneurial Lab : A place to bring your most innovative ideas into reality, explore new technologies, and contribute to future start-ups opportunities.

TMC is an equal prospect employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Desktop Support Technician (Edmonton)
🏢 TMC Canada
📍 Edmonton