Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!Job Description SummaryStrategic Customer CoordinatorSunbelt's Strategic Customer Coordinator is equipped for success so we can make it happen for our customers.The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer's needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.Position Responsibilities:Provides responsive, exemplary customer service to Strategic Customers, both current and potential customers, regardless of the reason for contacting Sunbelt RentalsResponds to customer inquiries quickly and courteously via phone, email or chat,



as neededHandles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt RentalsCompletes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-upsSourcing equipment throughout the Sunbelt network, coordinating deliveries, monitoring invoices, reviewing on-rent weekly for targeted customer base, mediation of invoice disputes and other account maintenance issues as requiredGoes above and beyond to find innovative solutions to satisfy the customer's needsAlways displays a positive and enthusiastic attitude with our customersClearly and concisely communicates the actions being taken to satisfy the customer's needsFollows communication procedures, guidelines and policiesImproves marketing strategies and customer follow-up by logging each incoming phone call and categorizing each call appropriately in the Customer Relationship Management (CRM) program or similar program used for that purposeContinue to enhance knowledge about Sunbelt's equipment to better provide for customersCommitment to utilize applications to provide continued service to customersWorks closely with the Team Leader and/or Manager to ensure proper customer service is being deliveredOther duties as assigned by the Team Leader and/or ManagerEducation or experience that prepares you for success:Previous experience in a customer service roleEquipment rental or construction industry experience preferredWynne software experience preferredKnowledge/Skills/Abilities you may rely on:Construction equipment knowledgeCustomer service ethic and positive approachExcellent interpersonal, written and oral communication skillsEffective listening skills and the ability to ask probing questions and understand concernsStrong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a rapid-paced business environmentMust possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phoneMust be a strong team player and enjoy supporting others to "get things done"Must display a positive, enthusiastic, helpful and professional attitude at all timesWorking knowledge of Sunbelt's point of sale system (Wynne) preferredSafety is key to our culture:The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.Other job titles may include:Customer Representative, Customer Service Representative, Account Representative, Account Manager, Inside Sales Representative, Customer Service Agent, Customer Service RepSunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.Base Pay RangeBase Pay Range 23.35 - 32.09 Starting rate of pay may vary based#J-18808-Ljbffr

📌 Sla Customer Coordinator - $23.4 - $32.1 An Hour (Winnipeg)
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📍 Winnipeg