Enhance your career with The Nationwide Group as a bilingual Customer Support Agent. Utilize your French and English proficiency to manage appraisal requests and ensure client satisfaction.In this Customer Support Agent role, you will directly contribute to a successful appraisal process. Responsible for handling inquiries and ensuring compliance with Service-Level Agreements, you will interact with lenders and appraisers while maintaining high service standards. Your ability to communicate effectively is crucial for success in this position.Key Responsibilities:Review and manage appraisal requests through NASUpdate lenders and appraisers with request statusEnsure adherence to departmental policies and proceduresCollaborate with management for timely completionsIdentify and escalate delayed issues appropriatelyRequirements:Fluent in both French and EnglishProven experience in customer serviceStrong communication and interpersonal skillsKnowledge of appraisal guidelines and metricsAbility to consistently meet performance requirementsJoin TNG and put your bilingual abilities to work as a Customer Support Agent.

📌 Tng Bilingual Customer Support Agent (Markham)
🏢 The Nationwide Group
📍 Markham