The keys to success in this position are: Customer focus, teamwork, effective communication, thorough follow-up, relationship building, applying customs knowledge and being extremely well organized.

Key Responsibilities:

- Monitor import and export shipments, follow-up, tracking and tracing, problem identification and timely resolution;
- Interact with customers on phone; provide shipment status, customs regulations and procedures; handle customer complaints and concerns.
- Build close, strong relationships with all our customers, overseas agents and service providers;
- Complete processing of all documentation required including invoicing and import declaration if required;
- Assist in reviewing network and routings in the Business District and suggest potential improvement on transit time and cost effectiveness
- Assist in streamlining processes and identify improvement areas
- Conduct research and analysis of routes using historical data, reports and reviews




- Day to day operations to include dealing with customers/customs clearance/ airlines & other reports and administration duties.
- Ensure all quality control procedures are updated and adhered to.
- Perform other duties as assigned

Requirements:

- 3+ years’ experience in freight forwarding and logistics industry
- Minimum relevant bachelor’s degree or college diploma
- Excellent interpersonal, problem solving and analytical skills
- Detail-oriented, strong communication skills
- Proficiency in the use of Microsoft Office Suite

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Advantages:

- Dental care
- Life insurance
- On-site parking
- Paid time off

Application question(s):

- how many years experience do you have in air freight operation?

Work Location: In person

📌 Air Freight Operator (Richmond Hill)
🏢 Apex Logistics International(Canada)
📍 Richmond Hill