Job Title: Inside Sales Position

Location: Ontario Home Health

Employment Type: Contract, Full time

Reports To: Clinical Manager

Position Summary:

Ontario Home Health is a leading provider of home healthcare products and services, dedicated to improving the quality of life for individuals managing chronic health conditions. We are currently seeking a motivated and customer-focused Customer Service Agent to join our team. This position plays a key role in ensuring patient satisfaction, compliance, and continuity of care through proactive follow-ups, data monitoring, supply coordination, and appointment scheduling.

Acting as a vital liaison between patients, clinicians, and suppliers, the Customer Service Agent ensures timely service delivery and supports positive long-term outcomes for our clients.

Customer Interaction: Engage with clients through outbound calls and emails to deliver excellent customer service, address inquiries, and assist with product- or service-related questions.

Sales Targets and Objectives: Promote and recommend healthcare supplies based on client needs and preferences. Meet or exceed company-defined performance goals.

Database Management: Utilize CRM and other database systems to retrieve and update customer records, log interactions, and maintain accurate call notes.

Order Processing: Use internal accounting and inventory systems to process transactions accurately and efficiently.

Product Knowledge:



Gain in-depth knowledge of the healthcare products and services offered to provide clients with expert advice and tailored solutions.

Administrative Coordination: Support scheduling of new patient appointments and assist with other administrative duties as needed.

Strong Communication Skills: Excellent verbal and written English skills required for effective client interaction and problem resolution.

Healthcare Service Experience: Previous experience in a healthcare or medical equipment-related role is a strong asset.

Tech-Savvy: Comfortable navigating various computer systems, including CRM and sales/order processing software. Experience with Goldmine and Sage is an asset.

Detail-Oriented: Strong organizational and administrative abilities to manage records, transactions, and schedules accurately.

Customer-Centric: Proven history of delivering high-quality customer service and a positive, solutions-oriented attitude.

Results-Driven: Ability to meet performance targets and manage priorities in a fast-paced, client-focused environment.

Self-Motivated: Works well independently and demonstrates strong time management and problem-solving skills.

AI is not used during the hiring process.

Pay: $20.00-$22.00 per hour

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Experience:

- Inside sales: 1 year (preferred)

Work Location: In person

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