Auto Repair shop Customer Service Representative (CSR)

Full-Time | $20–$23/Hour | Monday–Friday | Career Advancement

Position Overview

CK Motors Inc. is an established and growing automotive repair facility in Woodbridge, Ontario, servicing 250+ customer-pay vehicles monthly.

We are seeking a qualified, sales-oriented, and highly trainable Customer Service Representative to support customer communications, appointment scheduling, sales development, and front-office operations.

The ideal candidate brings proven customer-facing experience, excellent interpersonal skills, a strong service mindset, and the ability to learn and consistently apply established procedures.

Previous automotive experience is not required. Training will be provided.

COMPENSATION & BENEFITS

- $20–$23/hour, determined by demonstrated sales ability, communication skills, experience, and trainability
- Full-time, Monday–Friday schedule with no weekend shifts
- Structured onboarding, practical training, and ongoing mentorship
- Career development opportunities toward Service Advisor and management positions
- Support from experienced Service Advisors, Technicians, and Management
- Established workflow supporting 250+ customer-pay vehicles monthly

REQUIRED QUALIFICATIONS

- Previous retail sales or direct customer-service experience
- Strong verbal communication and telephone skills
- Proven ability to handle customer concerns professionally and effectively
- Sales-oriented approach with confidence recommending services and securing appointments




- Ability to learn quickly and apply training consistently
- Willingness to follow approved phone scripts, operational procedures, and management direction
- Receptiveness to coaching, feedback, and continuous improvement
- Strong organization, reliability, accountability, and professional presentation

Relevant backgrounds include: Fashion and apparel retail, hospitality, restaurants, bars, real estate offices, reception, and other high-volume customer-facing environments.

KEY RESPONSIBILITIES

- Manage inbound customer calls using approved CK Motors scripts
- Convert inquiries into scheduled appointments
- Welcome customers and deliver professional front-office service
- Respond to customer inquiries, concerns, and objections
- Conduct outbound follow-up calls to support appointments and sales
- Assist with parts ordering, documentation, and daily operations
- Develop service presentation and sales skills through ongoing training

CAREER DEVELOPMENT

This position provides a structured entry point toward an **Automotive Service Advisor** career, with potential future advancement into management based on demonstrated performance, capability, and business needs.

We value customer-service excellence, measurable sales results, coachability, accountability, and long-term professional growth.

Apply through Indeed or email: [email protected]
Call/Text CK:** (phone hidden)

CK Motors Inc. | Woodbridge, Ontario
We care for you. And your car.

#hc269517

📌 Auto Repair shop Customer Service Representative (CSR) (Woodbridge)
🏢 CK MOTORS
📍 Woodbridge