Duty Manager – Crowne Plaza Toronto North York
Full-time

About the Role:
We are seeking a proactive and guest-focused Duty Manager to oversee the daily operations of our hotel. In this pivotal role, you will represent the General Manager and ensure the seamless coordination of all departments, including Front Office, Food and Beverage, Housekeeping, and Maintenance. Your leadership will be essential in delivering exceptional guest experiences and maintaining operational excellence.

Key Responsibilities:

- Oversee Hotel Operations: Manage and coordinate the day-to-day activities across all departments to ensure smooth and efficient operations.
- Guest Relations: Act as the primary point of contact for guests, addressing inquiries, resolving complaints, and ensuring a welcoming atmosphere throughout the hotel.
- Staff Supervision: Lead and support team members, fostering a collaborative and positive work environment. Provide guidance and training to maintain high service standards.
- Health and Safety Compliance: Monitor and enforce health and safety regulations, conducting regular inspections and ensuring all areas meet the required standards.
- Emergency Response: Take charge during emergencies, following established protocols to ensure guest and staff safety.
- Administrative Duties: Assist with scheduling, resource allocation, and reporting to support the hotel's operational goals.

Qualifications:

· Minimum of 2 years’ experience in a supervisory role within the hotel industry,



with a strong emphasis on front office operations.

· Proficiency in Opera or other Property Management Systems (PMS) is essential.

· Availability to work flexible hours, including nights, weekends, and holidays.

· Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.

· Strong organizational and problem-solving abilities, capable of handling multiple tasks simultaneously.

· Energetic and outgoing personality, driven to provide outstanding guest service.

· Post-secondary education in Hospitality Management or a related field is an asset.

· Familiarity with Canadian and provincial laws governing hotels is an asset.

Why Join Us:
Crowne Plaza Toronto offers a agile work environment with opportunities for professional growth. As a Duty Manager, you will play a crucial role in upholding our commitment to excellence and contributing to memorable guest experiences.

Eligibility Requirements:
Applicants must have the legal right to work in Canada, including Canadian citizens, permanent residents, or those with a valid work permit. Proof of eligibility will be required during the application process.

Job Types: Full-time, Permanent

Pay: $50,000.00-$52,500.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Vision care

Experience:

- Hotel: 2 years (required)
- Opera: 2 years (required)

Work Location: In person

📌 Duty Manager – Crowne Plaza Toronto North York
🏢 Crowne Plaza Toronto North York
📍 North York