Mainline Equipment Ltd has been a trusted Alberta provider of reliable material handling equipment since 1955. As a family-owned and operated business, we are committed to delivering quality service, sales & rentals across Alberta, supporting our clients with rental solutions and equipment management.
Summary
We are seeking a dedicated Equipment Rental Coordinator to join our team in Edmonton. In this role, you will oversee rental operations, coordinate equipment logistics, and ensure customer satisfaction, contributing directly to our company's mission of reliable service and operational excellence.
Responsibilities:
- Manage daily rental operations including but not limited to the following;
- Answer customer inquiries, providing rental solutions and processing rental contracts with accuracy and professionalism
- Coordinate equipment deliveries and pickups by dispatching drivers.
- Communicate timelines in a clear and accurate time frame.
- Collaborate with service department to address equipment repairs, maintenance scheduling and equipment availability
- Maintain accurate inventory records, reconcile and communicate updates to ensure a transparent and accurate inventory level.
- Manage rental documentation including all billing and contracts.
- Communicate and coordinate effectively with colleagues in the shop and field to ensure equipment availability.
- Work alongside internal teams to resolve any customer concerns ensuring a high level of customer service and satisfaction.
- Follow standard operating procedures to ensure consistency, compliance and efficiency on a daily basis.
- Contribute to a safe and positive work environment adhering to company safety policies and procedures.
Qualifications and Requirements:
- Minimum 1 year of experience within the equipment rental industry.
- Minimum 1 year of experience in customer service relations.
- High school diploma or equivalent.
- Knowledge of Aerial and Forklift Equipment is a definite asset.
- Knowledge of rental fleet organization is a definite asset.
- Strong organizational skills and with the ability to multitask and prioritize in a fast paced environment.
- Excellent verbal and written communication skills with colleagues, customers and drivers. Customer focused mindset is essential.
- Proficiency with Microsoft Word, Excel, Outlook computer systems.
- Strong problem solving abilities and attention to detail.
- Ability to work independently as well as with respected team members.
- Forklift and Aerial Equipment Operator Certifications.
Join our dedicated team at Mainline Equipment where your expertise, knowledge and commitment will not go unnoticed. If you are ready to join our team, we want to hear from you.
Pay: $25.00-$45.00 per hour
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care