Overview

We are seeking a professional and organized Receptionist/Administrator to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will play a crucial role in managing patient inquiries, scheduling appointments, and ensuring the smooth operation of our medical office. The ideal candidate will possess strong communication skills and a solid understanding of medical terminology and office software (Jane App).

Responsibilities

- Serve as the primary contact for patient inquiries, providing accurate information and assistance.
- Schedule and confirm appointments while managing the calendar for healthcare providers.
- Assist with the intake process for new patients, collecting necessary documentation and insurance information.
- Greeting, scheduling/booking and screening patients in-person or via telephone/email
- Maintain electronic medical records (EMR) with attention to detail, ensuring all information is up-to-date and accurate.
- Handle administrative tasks such as laundry, filing, data entry, managing correspondence, billing
- Provide support in a healthcare office setting as needed, ensuring a seamless experience for patients.




- Maintain a clean and organized reception area to promote a welcoming environment
- Collaborate with team members to ensure seamless office operations

Minimum requirements:

· Grade 12/ GED (required)

· Proficiency with English

· Must be legally eligible to work in Canada

· Able to speak Punjabi and Hindi will be an asset

· Proficiency in Jane App will be an asset

Qualifications

- Proven experience in a medical office is preffered.
- Familiarity with medical terminology is essential to facilitate effective communication with healthcare professionals.
- Robust organizational skills and attention to detail are crucial for managing multiple tasks efficiently.
- Effective communication skills, both verbal and written, including professional phone etiquette
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Ability to work independently as well as part of a team

Pay: From $19.00 per hour

Expected hours: 35.0 – 40.0 per week

Experience:

- Jane App: 1 year (preferred)
- Office management: 1 year (preferred)

Work Location: In person

📌 Receptionist/Administrator (Newton)
🏢 Aurivia Rehab
📍 Newton