The Payroll and Systems Specialist will provide day-to-day support to the Payroll & Systems team, working closely alongside the SuccessFactors Analyst to help maintain and troubleshoot the SuccessFactors payroll platform. This role requires hands-on SuccessFactors experience and is ideal for a cooperative, detail-oriented professional who thrives in a support-focused capacity rather than a highly senior or standalone systems role.

The successful candidate will assist with system troubleshooting, provide regional payroll support across the organization, and act as a reliable point of contact for day-to-day system and process questions. Strong communication skills and a team-first mindset are essential, as this role works in close partnership with the Systems Analyst and broader Payroll team to ensure smooth, accurate, and compliant payroll operations.

We are looking for an individual with hands-on experience performing system updates, troubleshooting backend system issues, and supporting HR systems, particularly SAP SuccessFactors.

Job Responsibilities:

- Provide day-to-day support to the Payroll & Systems team, assisting with troubleshooting and resolving SuccessFactors-related issues as they arise
- Work closely with the SuccessFactors Analyst to support system maintenance, testing, and issue resolution
- Assist with regional payroll support, responding to inquiries and escalations from various business units/locations
- Support accurate and timely processing of payroll, including data entry, verification, and reconciliation as needed
- Help identify, document, and escalate system issues to the appropriate team member for resolution
- Collaborate with cross-functional stakeholders (HR, Finance,



regional payroll contacts) to ensure smooth payroll operations
- Assist with testing of system updates, patches, or configuration changes as directed by the Systems Analyst
- Maintain accurate documentation of processes, troubleshooting steps, and system changes
- Support ad hoc reporting requests and data pulls from the SuccessFactors platform
- Contribute to a positive, collaborative team environment by sharing knowledge and supporting teammates
- All other related duties as assigned

Job Requirements:

Education

- College diploma or equivalent in a related field preferred

Knowledge, Skills and Abilities

- Hands-on experience with SAP SuccessFactors is required
- Strong written and verbal communication skills
- Collaborative, team-oriented mindset with a willingness to support others
- Good organizational skills and attention to detail
- Comfortable troubleshooting system issues and working through problems methodically
- Proficient with Microsoft Office applications

Experience

- Prior payroll administration experience required
- Practical experience working within or supporting a SuccessFactors payroll environment
- Experience supporting multi-region or multi-location payroll considered an asset
- Comfortable working in a support role, partnering closely with a systems analyst rather than working independently on complex system projects

Pay: $25.00 per hour

Expected hours: 40.0 per week

Application question(s):

- Are you able to work In-office 4 days/week?
- Do you have previous Payroll administration experience and how long?
- Do you have experience with SuccessFactors?
- Do you have experience troubleshooting and supporting HR systems (SuccessFactors)?

Work Location: In person

📌 Payroll & Systems Specialist (Contract) (Toronto)
🏢 Important Group
📍 Toronto