Virgil Animal Hospital has an immediate opening for a Part time Veterinary Receptionist to join our team.

As an independently owned veterinary practice, we are built on a foundation of teamwork, communication, respect, and compassionate care. We pride ourselves not only on providing exceptional patient care but also on fostering a supportive, positive, and collaborative work environment where every team member is valued.

We are seeking a friendly, empathetic, outgoing, and organized individual who enjoys working with people and animals. The ideal candidate is reliable, hardworking, takes initiative, and thrives in a busy environment while sharing our passion for helping pets and the people who love them.

As one of the first points of contact for our clients, our receptionist plays an important role in creating a welcoming and positive experience while helping ensure the smooth day-to-day operation of our hospital.

Responsibilities

- Welcome clients and their pets in a friendly, professional, and compassionate manner
- Answer incoming phone calls, emails, and client inquiries while providing exceptional customer service
- Schedule, confirm, and manage appointments
- Check patients in and out of the hospital
- Process payments, invoices, and other front desk transactions
- Maintain accurate client and patient records
- Communicate effectively with clients regarding appointments, hospital services, and general inquiries
- Coordinate communication between clients, veterinarians, and veterinary technicians
- Assist with prescription refill requests and client follow-ups as directed by the veterinary team
- Handle sensitive situations and client concerns with patience, professionalism, and empathy
- Maintain a clean, organized,



and welcoming reception area
- Support fellow team members to help maintain an efficient and positive work environment

Qualifications

- High school diploma required
- Previous veterinary reception experience strongly preferred
- Previous customer service, administrative, or reception experience considered an asset
- Excellent verbal and written communication skills
- Strong interpersonal skills and a friendly, professional attitude
- Exceptional organizational skills and attention to detail
- Ability to multitask, prioritize responsibilities, and remain calm in a busy environment
- Comfortable using computers, managing appointments, and learning new software
- Familiarity with IDEXX Neo veterinary software considered an asset
- Reliable, punctual, motivated, and team-oriented
- Compassionate and comfortable interacting with animals and their owners
- Willingness to learn and contribute to a supportive team environment

Compensation & Advantages

- Competitive wage: $18–24 per hour, based on experience, skills, and qualifications
- Annual scrub allowance
- Generous personal pet care discount
- Supportive, respectful, and collaborative workplace culture
- Opportunities for continued learning and professional growth

Schedule

- Part-time: Approximately 20–25 hours per week
- Monday to Friday, day shifts
- No evenings or weekends
- Flexibility in scheduling based on hospital needs

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: $18.00-$24.00 per hour

Benefits:

- Dental care
- Extended health care

Experience:

- Front desk: 1 year (preferred)
- Veterinary: 1 year (preferred)

Work Location: In person

📌 Veterinary Receptionist (Niagara-on-the-Lake)
🏢 Virgil Animal Hospital
📍 Niagara-on-the-Lake