Butcher Store Manager

Position Summary

The Butcher Store Manager is responsible for overseeing the overall operations, staff, and business performance of the butcher shop, including the retail sales floor, butcher room, inventory, purchasing, retail and wholesale order fulfillment.

This role ensures that meat products meet the company's quality standards, food safety requirements are followed, inventory and product costs are effectively managed, and customers receive exceptional service. The Store Manager provides leadership to the retail and butcher room teams, coordinates daily production and sales priorities, and works closely with ownership and management to maintain operational efficiency, profitability, and continued business growth.

Key Responsibilities1. Store Operations & Leadership

- Oversee the daily operations of the butcher shop, including the retail floor, butcher room, storage areas, and wholesale operations.
- Establish daily priorities and ensure all departments operate efficiently and work together effectively.
- Provide leadership, direction, and support to the Assistant Manager, butchers, sales associates, and other store personnel.
- Delegate responsibilities, monitor task completion, and maintain accountability across the team.
- Ensure appropriate staffing levels, employee scheduling, and coverage during operating hours.
- Ensure employees receive scheduled breaks while maintaining adequate operational coverage.
- Monitor workflow between meat preparation, retail service, order fulfillment, and deliveries.
- Identify operational challenges and implement improvements to increase efficiency and productivity.

2. Butcher Room & Meat Production

- Oversee butcher room operations to ensure production meets customer demand, retail sales requirements, and wholesale commitments.
- Coordinate with the head butcher or butcher room lead to establish daily production priorities.
- Ensure meat is cut, trimmed, portioned, packaged, labelled, and presented according to company specifications.
- Maintain consistent standards for product quality, freshness, presentation, and portion control.
- Monitor production efficiency, product yield, trim usage, and waste.
- Ensure proper handling, storage, temperature control, and rotation of meat and poultry products.
- Coordinate production schedules with retail inventory levels, special orders, and anticipated sales.
- Ensure butcher room equipment, workstations, and preparation areas are maintained in a clean and safe condition.
- Oversee scheduled deep cleaning and ensure cleaning procedures are completed and documented.
- Address production issues, equipment concerns, and quality inconsistencies promptly.

3. Inventory, Purchasing & Supplier Management

- Oversee inventory levels for fresh meat, poultry, dairy, pantry products, frozen foods, beverages, packaging, and other store supplies.
- Coordinate purchasing to maintain product availability while minimizing excess inventory, spoilage, and waste.
- Review sales patterns, stock levels, production requirements, and customer demand when planning orders.
- Maintain effective relationships with suppliers and communicate concerns regarding product quality, delivery schedules, pricing, and availability.
- Ensure incoming products are inspected, received, stored, and documented appropriately.
- Monitor expiry dates, product rotation, storage temperatures, and inventory discrepancies.
- Oversee organization and inventory control in walk-in coolers, freezers, long-term freezer storage, and back-of-house areas.
- Review meat yields, product usage,



and inventory variances to identify opportunities for improved cost control.

4. Sales, Pricing & Profitability

- Monitor daily and weekly sales performance and work toward targets established by ownership or senior management.
- Review product margins, purchasing costs, labour expenses, waste, and shrinkage.
- Ensure meat pricing reflects purchasing costs, production yields, portion sizes, and established margin objectives.
- Oversee retail price lists, shelf labels, butcher room scale PLUs, and product descriptions.
- Ensure pricing and product information are consistent across the retail store, website, and other sales channels.
- Coordinate with marketing personnel on featured products, weekly specials, seasonal promotions, and customer communications.
- Identify opportunities to improve sales, product mix, operational efficiency, and profitability.
- Monitor promotional performance and ensure advertised specials can be fulfilled accurately and consistently.

5. Retail Sales & Customer Service

- Ensure the retail floor is clean, organized, fully stocked, and professionally presented.
- Maintain high standards for meat display, product freshness, labelling, and merchandising.
- Ensure customers receive knowledgeable assistance with meat cuts, preparation methods, portion sizes, and product selection.
- Handle customer complaints, product concerns, special requests, and service issues professionally.
- Oversee website orders, telephone orders, customer pickups, and delivery arrangements.
- Ensure retail staff communicate special requests and order details accurately to the butcher room.
- Maintain positive relationships with regular customers and wholesale clients.
- Monitor customer feedback and identify ways to improve the shopping experience.

6. Wholesale & Special Orders

- Oversee the preparation and fulfillment of wholesale, catering, and other large-volume orders.
- Coordinate with the butcher room and sales team to ensure orders are completed accurately and on schedule.
- Ensure product specifications, weights, quantities, packaging, labelling, and delivery requirements are met.
- Review order discrepancies, customer concerns, and fulfillment delays.
- Coordinate production and inventory requirements to balance retail demand with wholesale commitments.
- Ensure appropriate documentation and communication are maintained for customer orders.

7. Staff Management & Training

- Recruit, train, onboard, and develop employees in coordination with ownership or senior management.
- Establish clear expectations for job performance, customer service, product handling, cleanliness, and workplace conduct.
- Provide coaching, feedback, and performance evaluations.
- Ensure staff understand proper meat handling, sanitation, temperature control, stock rotation, and safe equipment practices relevant to their roles.
- Address performance concerns, attendance issues, and workplace conflicts promptly and fairly.
- Promote teamwork, accountability, professionalism, and effective communication.
- Identify training needs and support the development of employees for increased responsibility.

8. Food Safety, Sanitation & Compliance





- Ensure the store and butcher room comply with applicable food safety, public health, and workplace safety requirements.
- Maintain appropriate product storage temperatures and ensure required monitoring records are completed.
- Ensure proper cleaning and sanitizing procedures are followed for equipment, tools, preparation surfaces, coolers, freezers, and retail displays.
- Monitor cross-contamination prevention, handwashing, product separation, and safe food handling practices.
- Ensure meat products are properly stored, protected, rotated, and handled throughout receiving, preparation, and sales.
- Maintain required inspection records, cleaning logs, and other operational documentation.
- Ensure fire exits, fire extinguishers, and other safety-related requirements are monitored and documented.
- Arrange corrective action when deficiencies are identified and follow up to ensure issues are resolved.

9. Administration & Communication

- Maintain regular communication with ownership, the Assistant Manager, head butcher, retail staff, suppliers, and marketing personnel.
- Oversee staff schedules, purchasing records, inventory reports, sales information, and other operational documentation.
- Ensure customer emails, phone calls, and order inquiries are handled in a timely and professional manner.
- Coordinate weekly featured specials, promotional information, and other recurring store communications.
- Communicate changes to pricing, product availability, production priorities, and company procedures.
- Review operational performance and report significant concerns, trends, and improvement opportunities to ownership or senior management.

Performance Expectations

The Butcher Store Manager is expected to:

- Maintain efficient operations across the retail floor, butcher room, and wholesale business.
- Ensure consistent meat quality, freshness, presentation, and product availability.
- Maintain strong food safety, sanitation, and workplace safety standards.
- Achieve sales and profitability targets established by ownership or senior management.
- Control inventory costs, product waste, production losses, and labour expenses.
- Ensure purchasing, pricing, and inventory records are accurate and up to date.
- Maintain accurate and timely fulfillment of retail, special, and wholesale orders.
- Develop a knowledgeable, reliable, and accountable team.
- Maintain explicit communication between all departments.
- Identify opportunities for continuous improvement and contribute to the long-term growth of the business.

Reporting Structure & Accountability

The Butcher Store Manager reports to ownership or senior management and is accountable for the overall operation, staff performance, customer experience, food safety standards, and financial results of the store.

The Assistant Manager supports the Store Manager by coordinating daily retail operations, monitoring inventory and pricing accuracy, organizing staff tasks, assisting with order fulfillment, and maintaining store standards.

The head butcher or designated butcher room lead coordinates daily cutting and preparation activities in collaboration with the Store Manager. The Store Manager oversees overall production priorities, product quality expectations, staffing coordination, and operational performance.

The Store Manager is responsible for ensuring that all departments work together effectively to meet customer needs, maintain company standards, and achieve business objectives.

Pay: From $55,000.00 per year

Benefits:

- On-site parking
- Store discount

Work Location: In person

📌 Butcher Store Manager (Cookstown)
🏢 Farm Raised Products]
📍 Cookstown