About the Role

We are seeking an experienced, highly organized and customer-focused Fleet Manager to oversee the day-to-day management of our growing fleet and rental operations.

The Fleet Manager will be responsible for coordinating and supporting a diverse fleet of approximately 1,000 assets, ensuring vehicles and equipment are properly maintained, available when required, efficiently allocated and effectively utilized.

This is a hands-on management position combining fleet operations, rentals, customer service, maintenance coordination, logistics, business development and heavy-fleet support. The successful candidate will work closely with our internal shop, service advisors, delivery drivers, customers and management team while helping identify opportunities to grow the business.

Key Responsibilities

Fleet & Rental Operations

- Oversee the daily management and coordination of approximately 1,000 fleet assets, including light-duty vehicles, heavy trucks, trailers and equipment.
- Manage fleet availability, utilization, assignments, rentals, returns and asset readiness.
- Coordinate customer rental requirements based on equipment availability and operational needs.
- Maintain accurate information regarding the location, condition, maintenance status and availability of fleet assets.
- Coordinate vehicle and equipment deliveries, pickups and exchanges.
- Monitor utilization and identify underutilized assets or opportunities to expand the fleet.
- Assist with fleet planning, vehicle replacement and new equipment purchasing decisions.
- Support the Company's heavy-fleet operations, including coordination of maintenance, breakdowns, inspections, repairs and equipment availability.
- Work with other intercompany divisions to ensure fleet resources are allocated effectively.
- Support the Company's automotive and equipment sales activities.

Shop & Maintenance Coordination

- Work closely with the maintenance group to coordinate preventative maintenance, inspections, repairs and other required services.
- Prioritize repairs based on customer commitments, rental demand, operational requirements and equipment criticality.
- Coordinate with service advisors and technicians to ensure vehicles and equipment move efficiently through the repair process.
- Ensure preventative maintenance and regulatory inspections are completed on schedule.
- Utilize fleet and shop-management software to monitor work orders, maintenance history, inspections, estimates,



asset status and service requirements.
- Maintain a high level of proficiency with computerized shop, fleet and rental-management systems.
- Coordinate responses to vehicle and equipment breakdowns and other urgent fleet issues.
- Be available to respond to and coordinate after-hours, evening and weekend breakdowns when required.
- Arrange towing, mobile repairs, replacement vehicles or other support necessary to minimize customer and operational downtime.
- Review vehicle maintenance invoices
- Incident reporting and investigation

Customer Service & Complaint Resolution

- Serve as a primary point of contact for fleet and rental customers.
- Receive, investigate and resolve customer complaints, ensuring concerns are handled professionally and appropriate corrective action is taken.
- Maintain a high standard of professionalism and customer service throughout all interactions.

Team Management

- Provide leadership and day-to-day direction to delivery drivers, service advisors and rental/fleet support personnel.
- Coordinate driver schedules, deliveries, pickups and equipment movements.
- Establish daily priorities and ensure employees understand operational requirements.
- Work collaboratively with management, operations and other intercompany divisions.

Vehicle Licensing & Administration

- Support vehicle registrations, ownership transfers, plate requirements and other MTO licensing and administrative requirements.
- Coordinate documentation associated with new vehicle acquisitions and vehicles entering or leaving the fleet.
- Assist with maintaining accurate vehicle ownership, licensing and fleet documentation.
- Work with management and administrative staff to ensure vehicles remain properly registered and compliant with applicable requirements.

Business Development & Growth

A key component of this position is the continued growth of our fleet and rental business.

The Fleet Manager will:

- Actively identify and pursue new customers and rental opportunities.
- Develop relationships with commercial, industrial, construction, municipal and fleet customers.




- Maintain regular contact with existing customers to identify additional business opportunities.
- Prepare rental quotations and work with management to establish competitive pricing.
- Track leads, quotations and prospective customers.
- Recommend fleet additions based on customer demand, utilization and market opportunities.
- Effectively oversee and manage a budget ; participate in monthly financial reviews

Qualifications

The ideal candidate will have:

- Previous experience in fleet management, vehicle/equipment rentals, transportation, automotive service, heavy trucks or a related industry.
- Experience managing a large and diverse fleet is strongly preferred.
- Knowledge of both light-duty and heavy-duty vehicles and equipment is preferred.
- Strong understanding of vehicle maintenance, preventative maintenance and repair processes.
- Experience with fleet, rental or shop-management software.
- Strong organizational, prioritization and problem-solving abilities.
- Familiarity with Ontario vehicle licensing and MTO requirements is considered an asset.
- Experience in vehicle sales, equipment sales or asset disposal is considered an asset.
- Sales or business-development experience is considered a solid asset.
- Valid Ontario driver's licence.
- Proficient on Microsoft Office and basic asset maintenance and tracking software
- KPIs available based on budget performance.

What We're Looking For

This position requires someone who takes ownership of the fleet operation. The successful candidate must be comfortable managing a large number of assets while balancing customer requirements, maintenance priorities, breakdowns, employee coordination and business-development opportunities.

This individual should understand that successful fleet management means keeping equipment working and customers satisfied. When a vehicle breaks down, a customer has an issue or an operational problem develops after normal business hours, the Fleet Manager will take ownership of coordinating the appropriate response and ensuring the issue is resolved.

Pay: $60,000.00-$70,000.00 per year

Benefits:

- Casual dress
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Fleet Management: 1 year (preferred)

Licence/Certification:

- Class G Licence (preferred)

Work Location: In person

📌 Fleet Manager (Canada)
🏢 Trucking Hamilton
📍 Canada