Company Overview

BCM (Bertie and Clinton Mutual) Insurance is a proud mutual insurance provider serving the Niagara Region and Haldimand for over 120 years. We are dedicated to delivering personalized service and giving back to our local community, embodying a spirit of trust and commitment.
Summary

Join BCM as an Intermediate Property and Liability Adjuster in Niagara. In this role, you will be vital in assessing claims, providing exceptional customer service, and supporting our mission to serve our policyholders with integrity and professionalism.
Responsibilities

- Assess property and liability claims accurately and efficiently.
- Communicate effectively with policyholders, agents, and vendors.
- Investigate claims by analyzing relevant information and documentation.
- Negotiate settlements that align with company policies and customer needs.
- Maintain detailed records of claims activities.
- Collaborate with team members to improve claims processes.
- Ensure compliance with industry regulations and company standards.
- Contribute to a positive team environment focused on community values.

Qualifications

- Proven experience in property and liability insurance claims adjusting 3+ years.
- Robust negotiation skills with a customer-focused approach.
- Excellent analysis and organizational skills.
- Ability to handle sensitive information with confidentiality.
- Knowledge of insurance policies, regulations, and industry best practices.
- Exceptional communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- A valid adjuster license or willingness to obtain one.

THE SUCCESSFUL CANDIDATE WILL:

- Receives and promptly responds to reports of claims from Insurance Advisors and policyholders.




- Accepts new claims reports, assess coverage and where required, assign appropriate vendor to assess damage
- Assesses and verifies the quantum of work to be completed, established timeframes, and ensures clarity of policyholder understanding
- Communicate decisions to policyholders in a clear and timely manner
- Maintain and develop key relationships both internally and externally
- Raise difficult and complex items, and customer complaints or inquires to the Claims Manager as required.
- Quantity to establish oversight on staff performance, policy holder satisfaction and equitable distribution of workload
- Complies with BCM policies, procedures and standards while controlling severities and expenses
- Ensures compliance with Large Loss and Reinsurance reporting file procedures
- Reviews and investigates lower complexity to moderate complexity claims, primarily by telephone
- Arrange and manage vendors for investigation (IA's, surveillance, defense legal, defense medicals)
- Accurately assess and reserve the claim in line with Corporate protocols and guidelines
- Investigate, evaluate, negotiate automobile and property tort loss of moderate complexity
- Maintain control of expenses through pro-active handling techniques
- Manage challenging coverage claims with tact and professionalism
- Handling auto and property claims via telephone and in-person
- Review incoming correspondence concerning existing claims.

Experience:

· 3-5 years of progressive claims experience

Work Location: In person

Job Type: Full-time, Permanent

Schedule: Monday to Friday

Job Type: Full-time

Work Location: In person

Pay: $52,200.00-$85,000.00 per year

Benefits:

- Dental care
- RRSP match

Work Location: In person

📌 Intermediate Property and Liability Adjuster (Welland)
🏢 BCM (Bertie & Clinton Mutual) Insurance
📍 Welland