About North Star Air

At North Star Air, we connect people, goods, and communities across the North. We are committed to delivering safe, reliable, and affordable air transportation while supporting the unique needs of the people we serve. People are at the heart of everything we do.

Position Summary

This dynamic, multi-faceted position serves as the vital link between commercial services and flight operations for charter and cargo related business. The Cargo Operations Supervisor is responsible for overseeing daily operations of the Cargo Operations Control Centre (COCC), including load planning, coordination with bases, monitoring of flights and cargo movements, and responding to operational disruptions. This position will also ensure timely communication between internal teams, customers, and external partners. Supervise and train operations control staff to maintain high efficiency, safety, and compliance with company policies. This position reports to the Cargo Services Manager and Director of Cargo Operations.

Key Responsibilities

· Provide timely cargo quotations and general inquiries, including aircraft capabilities and pricing

· Coordinate with customers to ensure timely payments for freight shipments

· Plan ground service requirements in accordance with light operational and customer demands

· Formulate and execute irregular operation recovery plans

· Follow up with customers to ensure service levels are met

· Liaise with light crews, base staff and northern stations to ensure efficient daily operations

· Laise with customers regarding aircraft arrival times





· Perform and uphold North Star’s Customer Service Standards to both internal and external customers

· Any other related duties as assigned

What We’re Looking For (Qualifications)

· Post-secondary education is an asset

· Knowledge of airline operations, cargo operations, and Canadian Aviation Regulations (CARs)

· Ability to work well under pressure

· Excellent verbal and written communication skills, with the ability to present ideas clearly, and uphold the highest degree of professionalism

· Ability to supervise, mentor and coach team members

· Basic mathematical skills

· Strong critical thinking skills and attention to detail

· Experience in logistics, or supply chain

· Able to work effectively as a part of a team as well as independently

· Strong computer literacy, including working with Microsoft Office (Excel, Word, Outlook)

· Excellent organizational, time management and prioritizing skills

· Ability to communicate in Oji-Cree or Ojibway is an asset

Working Conditions

· Overtime as required

· Weekend work may be required

Benefits & Perks

· Extended Healthcare

· Company Events

· Service Awards

· Vision Care, Dental Care

· Flight Benefits

· On-Site Parking

· Employee Assistance Program





· Company Discounts

· Employee Recognition

· Disability Insurance, Life Insurance

· e-Store Merchandise

· On-Site Parking

· RRSP, Employee Stock Purchase Plan, Profit Sharing

(Benefits are subject to eligibility and plan terms.)

Eligibility & Accommodation

Thank you for considering a career with North Star Air we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. NSA will provide reasonable accommodation for qualified individuals with disabilities in the job application process. Applicants must have current eligibility to work in Canada. We appreciate all applications; only those selected for an interview will be contacted.

How to Apply

Please email your cover letter and resume to [email protected].
Please title the email “Cargo Team Supervisor” in BOLD to distinguish your application.

The posting will be posted until 12 noon EST on September 15, 2026.

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and requirements for this position. NSA provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves.

Pay: $24.35-$35.77 per hour

Expected hours: 40.0 per week

Advantages:

- Casual dress
- On-site parking

Work Location: In person

📌 Cargo Team Supervisor (Thunder Bay)
🏢 North Star Air
📍 Thunder Bay