Position Summary

The Sales Floor Manager is responsible for overseeing daily showroom operations and ensuring the sales team delivers exceptional customer experience. This role provides hands‑on leadership, supports sales staff in closing deals, manages customer flow, and ensures consistent execution of dealership processes. The Sales Floor Manager works closely with the Sales Manager and other department leaders to meet sales objectives, maintain a productive showroom environment, and uphold OEM and dealership standards.

Key Responsibilities

- Oversee daily showroom operations, ensuring a welcoming, professional, and organized sales environment.
- Lead, coach, and support sales consultants throughout the sales process to help achieve individual and team performance goals.
- Manage customer flow and assist with greeting, qualifying, and transitioning customers to appropriate team members.
- Support the Sales Manager in implementing sales strategies, process improvements, and performance initiatives.
- Monitor CRM usage to ensure timely follow‑up, accurate documentation, and adherence to dealership expectations.
- Assist with vehicle merchandising, test‑drive coordination,



and showroom vehicle presentation.
- Review sales KPIs and provide feedback to team members to encourage growth and target achievement.
- Work collaboratively with the Finance & Insurance department to support smooth deal flow and strong customer satisfaction.
- Address escalated customer concerns promptly and professionally.
- Ensure compliance with OEM standards, dealership policies, and all applicable regulatory requirements.
- All other duties as assigned by leadership.

Qualifications

- Experience in automotive sales; leadership or team‑lead experience preferred.
- Strong communication, coaching, and interpersonal skills with the ability to motivate and guide a sales team.
- Solid understanding of dealership sales operations, customer‑service practices, and showroom processes.
- Proficiency with dealership CRM and DMS platforms.
- Solid organizational and problem‑solving abilities.
- Ability to work in a fast‑paced, customer‑focused, performance‑driven environment.
- Valid driver’s license and clean driving record required.

INDSF

Work Location: In person

📌 Sales Manager (Calgary)
🏢 Important Business
📍 Calgary