About the Opportunity

We are seeking an experienced, motivated, and highly organized Dental Office Manager to lead the daily operations of our growing, patient-focused dental practice in Oakville.

The successful candidate will be a confident leader with a strong understanding of dental practice operations, team management, patient relations, and financial performance.

Reporting directly to the Regional Manager, you will be responsible for ensuring the clinic operates efficiently, maintains high standards of patient care, and consistently achieves operational and business objectives.

This position is ideal for an experienced dental professional who takes ownership of their responsibilities and leads by example.

Key Responsibilities

- Oversee daily operations of the dental practice, ensuring efficiency and excellent patient experience
- Lead, coach, and support clinical and administrative team members
- Manage employee scheduling, attendance, performance, and staffing requirements
- Manage employee lifecycles including hiring, onboarding, training, performance evaluations, and offboarding
- Monitor and manage key performance indicators (KPIs) such as production, collections, and patient retention
- Oversee accounts receivable, outstanding insurance claims, and payment reconciliation
- Prepare and review operational and financial reports with the Regional Manager
- Maintain accurate patient records using Cleardent PMS
- Ensure compliance with healthcare regulations, safety standards, and privacy laws
- Monitor completion of required clinic documentation, equipment maintenance records, and compliance logs




- Work collaboratively with clinical team members to maintain a safe and compliant practice environment
- Implement policies for quality assurance and continuous improvement initiatives
- Serve as a liaison between patients, staff, and external vendors or insurance providers

Qualifications

- Minimum 3 years of dental office management experience preferred
- Solid working knowledge of dental practice management software, insurance billing, and treatment coordination
- Excellent communication, organizational, and problem-solving skills
- Strong understanding of dental practice KPIs, accounts receivable, and financial reporting
- Familiarity with RCDSO, CDHO, and Ontario Public Health regulatory and IPAC requirements
- HR experience, specifically managing employee lifecycles, performance evaluations, and conflict resolution

Work Schedule & Availability

- Full-time position with a flexible schedule based on operational needs
- Our clinic operates seven days a week, with weekday hours extending from 8:00AM to 8:00PM
- Candidates must have availability to work weekdays, evenings, and weekends as required.

We are looking for a dedicated leader who takes pride in their work, leads by example, and is committed to building a positive, productive, and high-performing team. If you are passionate about operational excellence and making a meaningful contribution to the continued growth and success of a dental practice, we encourage you to apply.

Pay: From $30.00 per hour

Expected hours: 40.0 per week

Benefits:

- Company events
- Dental care
- Flexible schedule
- On-site parking

Work Location: In person

📌 Dental Office Manager (Oakville)
🏢 Trafalgar Dental Oakville
📍 Oakville