Ant Rentals Ltd. is Western Canada’s leading independent provider of heavy equipment rentals, sales, parts, and service. We serve customers across British Columbia and Alberta, providing reliable equipment solutions for construction, industrial, material handling, and earth-moving applications.

Our equipment range includes scissor lifts, boom lifts, telehandlers, forklifts, excavators, and other construction equipment. We focus on delivering reliable equipment, responsive technical support, and professional customer service to minimize equipment downtime and help our customers keep their projects moving.

As our business continues to grow, we are seeking an experienced Service Manager to lead our Calgary service department, oversee technicians, coordinate repairs and maintenance, and manage dealer warranty support and manufacturer relationships. You should have exposer or experience repairing Aerial equipment and Material handling equipment plus.

Interested? Come Join Our Dynamic Team!

Here is what we need from you to get rolling!

Responsibilities:

1. Service Department Management

- Manage daily service department operations, including workshop activities, field service, maintenance schedules, and repair priorities.
- Supervise, train, and support service technicians to ensure high-quality, timely, and cost-effective repairs.
- Allocate labour, equipment, tools, and resources to maximize productivity and minimize equipment downtime.
- Monitor work orders, repair progress, service costs, labour hours, and departmental performance.
- Establish and maintain effective preventive maintenance and equipment inspection programs.

2. Technical Support and Equipment Repairs

- Oversee troubleshooting, diagnosis, and repair of mechanical, hydraulic, electrical, and engine-related issues.
- Support technicians with complex equipment diagnostics and technical problem-solving.
- Ensure rental fleet and customer-owned equipment are properly inspected, maintained, repaired, and returned to service safely.
- Coordinate parts requirements, repair estimates, and external service providers when necessary.
- Ensure all work complies with applicable safety requirements, manufacturer guidelines, and company procedures.

3. Dealer Warranty and Manufacturer Support





- Manage dealer warranty claims for equipment sold or supported by ANT, including identifying warranty-covered failures and preparing supporting documentation.
- Submit warranty claims to manufacturers, dealers, or suppliers within required timelines and follow up on approvals, reimbursements, and claim resolutions.
- Review warranty coverage, labour allowances, parts eligibility, and repair procedures to ensure claims are accurate and complete.
- Coordinate warranty inspections, technical assessments, troubleshooting, and repairs with manufacturer technical support teams.
- Maintain warranty records, including equipment serial numbers, operating hours, service history, failure reports, photographs, parts invoices, and labour records.
- Monitor outstanding claims, warranty recovery amounts, and claim rejection reasons; resolve discrepancies and appeal rejected claims where appropriate.
- Communicate warranty terms and repair responsibilities to sales, rental, parts, accounting, and customers.
- Work with manufacturers to identify recurring equipment failures, technical issues, product improvements, and potential goodwill or out-of-warranty support.

4. Customer Service and Field Support

- Respond to customer service requests, equipment breakdowns, and technical concerns in a timely and professional manner.
- Coordinate field service calls and prioritize urgent repairs to reduce customer downtime.
- Investigate equipment complaints, identify root causes, and implement corrective actions.
- Maintain strong relationships with customers, suppliers, manufacturers, and external service partners.

5. Parts, Inventory and Cost Control

- Coordinate with the parts department to ensure critical parts are available for scheduled maintenance and urgent repairs.
- Monitor repair costs, parts usage, technician productivity, and warranty recoveries.




- Review repair estimates and recommend cost-effective repair or replacement solutions.
- Help control service expenses while maintaining equipment reliability and service quality.

6. Safety, Compliance and Reporting

- Ensure technicians follow workplace safety procedures and use appropriate tools and protective equipment.
- Maintain accurate service records, inspection reports, work orders, and equipment repair histories.
- Track key performance indicators, including equipment turnaround time, labour productivity, repair costs, repeat failures, and warranty recovery.
- Provide regular service department updates, operational reports, and improvement recommendations to management.

Qualifications and Experience

- Minimum 5 years of experience in heavy equipment service, maintenance, or repair operations, preferably with supervisory or management experience.
- Strong technical knowledge of material handling equipment, aerial work platforms, telehandlers, forklifts, and/or earth-moving equipment.
- Experience managing technicians, workshop operations, field service, and equipment maintenance programs.
- Practical experience with dealer warranty claims, manufacturer technical support, and warranty documentation is strongly preferred.
- Ability to diagnose mechanical, hydraulic, electrical, and engine-related issues and support technicians with complex repairs.
- Strong organizational, problem-solving, leadership, and communication skills.
- Experience with service management systems, work orders, repair records, and parts coordination.
- Proficiency in Microsoft Office and service reporting systems.
- Valid Class 5 driver's licence and an acceptable driving record.
- Journeyperson Heavy Duty Equipment Technician certification or Red Seal endorsement is a strong asset.

Job Type: Full-time

Pay: $40.00-$50.00 per hour

Advantages:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Ability to commute/relocate:

- Rocky View County, AB: reliably commute or plan to relocate before starting work (required)

Experience:

- heavy mechanical: 5 years (required)

Licence/Certification:

- Journeyman or Redseal (preferred)
- Trade Certificate (preferred)
- Class 5 Licence (required)

Work Location: In person

📌 Calgary Service Manager -Heavy Duty Mechanic (Rocky View County)
🏢 Ant Rentals
📍 Rocky View County