Job Description: Restaurant General Manager (RGM)

Make Your Way at Burger King

We are Bursting with Opportunities!

About the Role:

Reporting to the District Manager (DM) or Multi-Unit Manager (MUM), the Restaurant General Manager (RGM) is responsible for managing the daily operations of a single restaurant (generally 20-40 employees) while ensuring the delivery of quality food and exceptional guest satisfaction.

The RGM is accountable for maximizing sales and profitability, maintaining brand standards, and implementing/upholding all corporate policies and procedures. This role includes ensuring the effective training and development of the team, supporting employee retention, and achievement desired restaurant outcomes including increased sales and profitability.

What You’ll Do:

· Direct and manage the day-to-day operational performance of the restaurant.

· Direct efficient and accurate preparation and sale of products to maximize customer satisfaction, delivering exceptional guest service and resolving guest complaints effectively.

· Ensure health and safety regulations, food safety standards, brand guidelines, company policies, and government and employment laws are consistently followed.

· Maintain a restaurant that is noticeably clean, organized, and well-maintained; ensure preventive maintenance and proper use of all equipment and facilities per company standards.

· Lead store operating performance by identifying, developing, and executing plans to achieve sustained operational results and all operational KPIs; proactively resolve operational gaps and potential risks.

· Execute approved local store marketing initiatives and LTOs to build brand awareness, drive guest engagement, and increase sales.

· Assume full responsibility for P&L; performance; review financial and operational reports to spot trends and take action to improve results while balancing short-term and long-term profitability.

· Manage labor costs to meet targets, control food costs through accurate inventory and waste reduction, and follow all cash-control and security procedures including reconciliations and deposits.

· Maintain inventory and manage brand-standard prep and par systems to support business needs.

· Recruit, select, hire, onboard, and retain effective team talent; maintaining a bench plan for future leaders.

· Provide coaching, feedback, recognition, and performance management; address performance issues through training or progressive discipline.





· Delegate effectively to build capacity and empower store management while remaining accountable for restaurant results.

· Resolve interpersonal conflicts promptly and foster a safe, respectful, inclusive and positive work environment that supports strong team morale.

· Demonstrate strong decision-making, integrity, and accountability.

· Maintain availability for evenings, weekends, and holidays as needed, with prompt and regular attendance to all scheduled shifts, meetings, and training.

What You’ll Bring:

· High school diploma or GED required; two years of college preferred.

· 2-4 years of restaurant management experience, ideally within a QSR environment.

· Valid driver’s license and reliable transportation, and ability to travel to other locations for training, coverage, daily bank deposits, stock pickups, or other business needs, including occasional travel to the USA.

· English language proficiency, including clear verbal communication and strong reading comprehension.

· Solid math skills and proficiency with Windows‑based computer systems, and ability to complete all required internal certification programs.

· Demonstrated leadership and development skills, including the ability to persuade, motivate, and guide restaurant employees.

· Demonstrates strong problem‑solving skills, including identifying and solving complex problems and taking current perspectives on existing solutions.

· Applies knowledge and skills to a range of activities, including complex tasks; may act as a technical resource to others in their area.

· Interprets customer needs, assesses requirements, and identifies solutions to non‑routine requests.

· Manages the restaurant budget and sets guidelines for operating within that budget.

· Contributes to achievement of team goals and promotes effective teamwork.

Work Setting:

· Role requires availability to work evenings, weekends, and holidays.

· Primarily an indoor environment with occasional outdoor tasks.

· Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights.





· Experience frequent exposure to fluctuating temperatures in areas such as coolers, freezers, and cooking sections.

· Involves standing and walking for extended periods throughout the shift without frequent rest periods.

· Frequent movements such as bending, wiping, sweeping, mopping, wrapping, and squeezing.

· Regularly reaching overhead, forward, and underneath shelves, counters, tables, and kitchen equipment.

· Frequent squatting or stooping to access items on low shelves or the floor.

· Occasional use of stools or ladders to reach items stored on higher shelves.

Benefits:

· Competitive salary and bonus program

· Comprehensive Group Benefits package including Life, AD&D;, LTD, Critical Illness, Health, Dental, Vision and EAP

· Employee discounts at all Redberry-owned restaurants

· Employee meals

· Regular team-building employee events

· Career development and growth opportunities

Diversity. Inclusion. Our restaurant guests come from all walks of life, and so do we. Creating an environment where everyone, from any background, can do their best work is at the heart of who we are.

Redberry is an equal prospect employer committed to creating an inclusive and accessible workplace. Accommodation is available upon request throughout the recruitment process and employment. We welcome applications from all qualified candidates.

About Redberry Restaurants:

Founded in 2005, Redberry is one of Canada's largest QSR restaurant Franchisees. Redberry owns and operates 220-plus restaurants across the country under the BURGER KING®, Taco Bell, and Jersey Mike's Subs brands. With signed agreements to build many more, Redberry is one of Canada's fastest-growing restaurant companies. Culturally, we have created an workplace where our partners, brands, and team members can achieve the best versions of themselves. We pride ourselves on being architects of a different kind of restaurant company.

Learn more at www.redberry.ca.

Disclaimers:

This posting is for an existing vacancy within our organization. Redberry does not use AI to screen or select applicants.

Pay: $48,000.00-$55,000.00 per year

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off

Ability to commute/relocate:

- Cambridge, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- Restaurant management: 3 years (required)
- Quick service & fast food restaurant: 5 years (required)

Work Location: In person

📌 Restaurant General Manager (Cambridge)
🏢 Jersey Mike's cu002Fo Redberry
📍 Cambridge