We are a family business with 70 years of experience and a long-term partnership with Enercare Home Services. We serve residential HVAC customers in Toronto and are looking for an organized administrator to join our office team.
This full time role supports field technicians, customers, and sales operations.
Responsibilities
- Assist with call allocation, customer promise reports, and follow-up requests.
- Respond to escalations and create service requests or opportunities for technicians.
- Update technician schedules and block time for meetings, training, and vacation.
- Share important customer details with field staff.
- Update leads and appointments in Salesforce and Clarify.
- Follow up on leads, quotes, and sales opportunities.
- Coordinate service and maintenance jobs.
- Prepare daily sales scorecards and track monthly technician incentive results.
- Send meeting reminders and complete daily Clarify-to-Salesforce reconciliation.
- Complete other administrative duties as needed.
What you’ll bring
- Strong organizational skills and attention to detail.
- The ability to manage multiple tasks in a fast-paced environment.
- Clear communication and a team-oriented approach.
Pay: $20.00-$23.00 per hour
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Dental care
- On-site parking
- RRSP match
Work Location: In person
📌 Service and Sales Support Co-ordinator (North York)
🏢 Blue Flame Heating and Air Conditioning
📍 North York
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