We're Hiring: Digital Account Manager | IMP Digital — Burlington, ON

Are you a digital-savvy relationship builder who thrives in a fast-paced agency environment? IMP Digital is looking for a rockstar Account Manager to own a portfolio of accounts and drive real results for our clients along with the help of our amazing 25+ team in Burlington.

Location: Burlington, ON (In-Person | Mon–Fri)

Learn more: impdigital.co

The Role

As an Account Manager, you are the main point of contact for a portfolio of clients and the link between those clients and our service teams. You learn each client's business, turn their goals and requests into explicit work for our PPC, SEO, web, CRM, content and design specialists, and make sure that work is delivered on time, on budget and to our standard.

This role suits someone organized and proactive who enjoys building client relationships, can juggle many accounts at once, and is comfortable discussing marketing results with business owners.

What You Will Do

Client relationships

- Be the main day-to-day contact for your portfolio of retainer and project clients
- Lead check-ins and strategy calls, and present performance reports in plain language
- Find growth opportunities (new services, campaigns, budget increases) and support proposals and renewals
- Flag retention risks early

Client onboarding

- Own onboarding from signed agreement to kickoff, including welcome, kickoff call, account access and client setup
- Record client goals, brands, service areas, seasonality, contacts and reporting preferences for the team
- Hold 30-day check-ins to confirm the client is satisfied

Project coordination

- Turn client requests into clear tasks with scope, owners and due dates
- Coordinate work across PPC, SEO, web, CRM/email, social and design
- Track deadlines, remove blockers and keep clients updated




- Manage client approvals and coordinate website launches through sign-off

Seasonal and manufacturer promotions

- Coordinate recurring promotions across ads, landing pages, banners, email and social
- Confirm participation, offer details and creative, and get final approval
- Make sure promotions launch on time and come down on schedule

Retainer and budget management

- Monitor retainer hours and ad spend, and recommend adjustments when accounts run over or under
- Make sure time is logged to the correct client and retainer
- Work with billing on invoicing, retainer changes and client questions

Account health and quality

- Keep client records and account details current
- Review deliverables for accuracy, branding and scope before they go to the client
- Manage support requests through ticketing until they are resolved

What We Are Looking For

Required

- 2-4+ years of experience at a digital marketing agency (non-negotiable)
- Working knowledge of digital marketing channels: Google Ads, Meta (Facebook/Instagram) Ads, SEO, websites, email marketing and social media
- Excellent written and verbal communication, and confidence presenting to business owners and senior decision makers
- Strong organization and time management, with the ability to manage many clients and deadlines at once
- Experience with project management or ticketing software such as Teamwork, Accelo, Asana or Monday.com
- Attention to detail and a habit of following through without being reminded
- Comfort with Google Workspace (Docs, Sheets, Drive)




- A team player who also knows how to work independently

Nice to have

- Experience with CRM and marketing automation platforms, especially GoHighLevel
- Familiarity with Google Analytics 4, Google Search Console and Looker Studio reporting
- Experience with WordPress or Shopify websites
- Background in the pool, spa, hot tub, home improvement or retail dealer space
- Experience coordinating co-op or manufacturer-driven promotions
- Interest in AI tools and how they are changing search and marketing
- Post-secondary education in marketing, business, communications or a related field

What We Offer

- $60,000.00-$78,000.00 per year
- Vision Care
- Extended Health Care
- Dental Care
- Employee Assistance Programs
- Paid Time Off
- Life Insurance
- On-site Parking
- RRSP Match
- A collaborative team that is quick to adopt new tools, including AI
- Exposure to every part of digital marketing, from paid media and SEO to web development and CRM automation
- Casual Dress
- Room to grow with a stable agency that has been in business since 1997

How to Apply

Submit your resume and a short cover letter through Indeed. Tell us about a client relationship you managed that you are proud of and how you kept the work on track.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $60,000.00-$78,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:

- Burlington, ON L7N 2G3: reliably commute or plan to relocate before starting work (required)

Experience:

- Account Management: 3 years (required)

Work Location: In person

📌 Account Manager (Burlington)
🏢 Interactive MP
📍 Burlington