Overview

As a Customer Service Representative, you are entrusted with providing our customers with an excellent shopping experience, all while operating the day-to-day activities of the gas station/convenience store/car wash. The Health & Safety guidelines and protocols mandated by Circle K, and all applicable legislative bodies are to be upheld with utmost importance.

Duties

- Complete required training modules on a timely basis (ie. Circle K quarterly online trainings)
- Adhere to all company policies and procedures regarding cash handling, inventory control, and safety regulations
- Operate the Point-of-Sale (POS) system accurately to process sales, returns, and exchanges
- Handle cash transactions efficiently and follow cash handling procedures
- Provide friendly customer service
- Answer customer questions and address concerns promptly
- Provide product information and make suggestions when appropriate
- Ensure safe sale of age-restricted products, i.e. Lotto, Tobacco, and Alcohol
- Sale of alcoholic products are prohibited from being sold during the hours of 11pm till 7am, at all times
- Stock shelves with merchandise and rotate products to ensure freshness
- Replenish fountain drinks and other food items as needed
- Assist in display of merchandise
- Maintaining cleanliness of the store, surrounding gas site, car wash, and vacuum areas
- Seasonal activities such as pump, carwash entrance/exit, and vacuum areas require salting (ie. winter season)




- Windshield fluid needs to be replaced with clean fluid, along with stocking station pump paper towels, and squeegee
- Check and monitor dips and underground tank cleaning as per TSSA standards on a weekly basis
- Administering appropriate spill-remedy procedures as per safety and training guidelines (ie. diesel/gas spills)
- All outside duties must be performed at the start of shift, prior to working at POS counter
- Along with additional tasks requested by Reporting Manager

Requirements

- Minimum 1 year experience working at an ESSO Circle K gas station, along with associated operating systems
- Minimum 2 years experience handling and ensuring the safe sale of age-restricted products, including Lotto, Tobacco, and Alcohol
- Excellent customer service skills with a friendly and positive attitude
- Basic math skills for accurate cash handling
- Ability to work efficiently in a fast-paced workplace
- Attention to detail and ability to maintain clean standards
- Willingness to learn and adapt to new procedures

Embark on a rewarding journey where your energy and dedication make a real difference! We value your talent and provide a supportive environment that recognizes your efforts—apply today to be part of our team!

Pay: $18.00 per hour

Expected hours: 24.0 – 30.0 per week

Experience:

- gas station: 2 years (required)
- selling age-restricted products safely: 2 years (required)
- customer service: 3 years (required)

Work Location: In person

📌 Customer Service Representative (CSR) - Night Shift (Maple)
🏢 Circle K ESSO - Vaughan
📍 Maple