As a Frontline Support Worker you will be responsible for maintaining a secure and supportive environment providing solutions-based interventions, care and support to participants experiencing homelessness at the Unity Project. The position requires that you be able to perform daily responsibilities, adequately analyze and act upon conflicts among community members, support full-time workers in maintaining resident support plans and communicate effectively with other staff and residents.

For the Frontline Support Worker Weekend position, the shifts are 12 hours over two days for a total of 24 hours (7-7). This position qualifies for group benefits, Group RRSP's, vacation and personal days. We are currently looking to fill lines on the 7am-7pm Saturday and Sunday. A $2/hour premium applies for hours worked on weekends to the base rate of pay of $24/hour.

JOB DESCRIPTION DETAILS

The job involves supporting people experiencing homelessness through a Housing First approach. You will assist individuals in navigating the system, which includes;

- Finding alternatives to shelter when possible and being familiar with diversion techniques,
- Conducting intake interviews,
- Providing tailored support to meet individual and community needs, using techniques such as motivational interviewing, assertive engagement and gentle persuasion.
- Engaging in housing-focused case-management,
- Implementing harm reduction and trauma-informed approaches,
- Resolving conflicts,
- Making referrals,
- Advocating for medical care,
- Maintaining confidentiality, and
- Administering first aid when necessary.

You will ensure a welcoming, safe and supportive space where basic needs can be adequately addressed, which includes;

- Maintaining a clean and functional facility by completing shift tasks,
- Performing cleaning duties,
- Reporting maintenance needs,
- Monitoring the facility by having a presence inside the shelter and outside on the property to address concerns in the moment,




- Addressing disruptive behavior and ensuring participant compliance with policies.

You will uphold the core values of Unity Project; respect, cooperation, interdependence, and compassion by;

- Operating from an anti-racist and anti-oppressive framework
- Being committed to truth and reconciliation
- Recognizing that housing is a human right
- Creating and maintaining low barriers to services to serve high acuity individuals,
- Understanding the needs of diverse populations, including but not limited to; LGBTQS2A+, refugees, survivors of trauma, and those who are racialized

Qualifications;

- Applicants must be at least 18 years of age.
- There are no specific academic qualifications required. A degree or diploma in Social Sciences or Social Justice is an asset.
- Experience with the homelessness sector in a front-line capacity, experience working in a community agency or lived experience of homelessness.

Training/Certificates;

- First Aid/CPR certification, or must be obtained within the first 3 months of employment.
- Vulnerable Sector Check (VSC) must be obtained within the first 3 months of employment
- Additional training is considered an asset, such as solution-based interventions, crisis prevention, mental health first aid, and workplace health and safety

Starting Salary: $24 per hour, plus $2.00 per hour shift premium on weekends and $1.00 shift premium on overnights.

The successful candidate will possess a strong understanding of their own well-being and be able to deal with emotional stress and system frustrations, unpredictable and threatening behaviour, the possibility of exposure to communicable or infectious diseases and the handling and clean up of bodily fluids.

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care

Experience:

- working with marginalized populations: 1 year (required)

Work Location: In person

📌 Emergency Shelter Frontline Worker- Fulltime Weekends (Old East Village)
🏢 Unity Project
📍 Old East Village