Job Posting: Record Suspension Specialist

TITLE: Record Suspension Specialist 5 Month contract (Until March 31 2027) with possibility of extension

LOCATION(S): JHS Main Office (401 Bell Street S.) and CERC (415 Hazeldean Road)

SALARY: $53,633.18 - $60,705.12 per annum**based on work experience

HOURS: 40-hour work week (35 working hours plus 5 hours allocated to daily half hour paid lunches and unpaid breaks).

EMPLOYER: John Howard Society of Ottawa

HOW TO APPLY: Please submit your cover letter and resume through the John Howard Society of Ottawa’s website, under the Careers tab at: https://johnhoward.on.ca/ottawa/careers/

CLOSING DATE: Thursday October 29th, 2026

About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

About diversity at JHS Ottawa: The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.

About the role:

You have the opportunity to work with a diverse population within a outstanding organization.



Your role in the Record Suspension program is to determine the eligibility for a Record Suspension, and to support individuals in obtaining the necessary documents required for submission to the Parole Board of Canada. Your Role in the Reintegration Program is to deliver structured individual and group programming and to assist clients with their reintegration in the community.

As the successful candidate, you have:

- Possess strong motivational interviewing skills, crisis and suicide intervention skills
- Experience and knowledge of Record Suspensions access and National Pardons Centre
- Understanding of the theory and application of effective correctional interventions
- Understanding of Cognitive Behavioural and Social Learning approaches
- Excellent communication skills, both written and oral
- Understanding of, and experience working with, clients that struggle with multiple barriers (mental health, criminality, substance use, etc)
- Deliver services in a way that reflects the racial, cultural, linguistic, and gender specific needs of the community being served.
- Be adaptable, reliable, flexible and willing to work at multiple locations including some early evening work
- Ability to work and communicate effectively as part of a team
- Proven experience in effective group facilitation and individual support/ counselling
- Strong organizational skills and effective time management
- Willingness to “do whatever it takes” attitude for client, and program success

You’ll also be prepared to…..

- Exercise extreme flexibility to accommodate fluctuating and varied program needs
- Interview and screen potential clients, assess their eligibility for a record suspension, and explain the application process and required documentation.
- Assist clients in obtaining fingerprints, criminal record checks, court records, and other documents required for their applications.
- Maintain accurate, current, and confidential client files, including case notes, application records, reporting forms, and information management system entries.




- Monitor application progress and maintain regular communication with clients regarding outstanding requirements and next steps.
- Develop individualized case plans and connect clients with community resources as needed.
- Liaise with Ontario Works and other relevant agencies and stakeholders to support clients through the application process.
- Prepare and provide the documentation required for fee-for-service invoicing.
- Contribute to accessible, relevant, responsive, and high-quality services.

You’re a fit with our organizational culture, if you mirror our values in the way you work:

- You are committed to providing the highest quality of care for your clients, through responsive, innovative, and evidence informed approaches.
- Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.
- Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.
- You work in a way that helps employees and clients live their strengths and reach their potential
- Work with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.

You’re a fit with our organizational culture if you believe:

- In building meaningful connections across our programs, partners, and neighbourhoods in order to foster inclusion and empowerment.
- In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self.
- That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports.
- In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability.
- In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.

We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.

Fraud Alert / Report a Fraudulent Job Posting

If you believe a job posting on our site may be fraudulent or misleading, please report it immediately by:

- Selecting the Report Job Posting link on this posting (hyperlinked to [email protected])
- Contacting us directly at [email protected]

Reports may be submitted confidentially. All reports are reviewed by our designated team.

📌 Record Suspension Specialist (Centretown West)
🏢 John Howard Society of Ottawa
📍 Centretown West