Overview

We are seeking a dynamic, personable, and highly organized Recreation & Guest Experience Coordinator to join our team. This multifaceted role is responsible for delivering exceptional guest service by overseeing guest interactions, accommodation arrangements, bookings and reservations, payment processing, and recreational facility operations.

The ideal candidate will play a key role in creating a welcoming, seamless, and memorable experience for residents, guests, and visitors. This includes responding to inquiries, managing reservations, coordinating check-ins and check-outs where applicable, processing payments, and ensuring that accommodations, recreational facilities, and event spaces are properly managed and maintained.

Working closely with Site Management, the Superior management team, and other recreation staff, the Coordinator will help ensure that all guest services and facility operations run efficiently, professionally, and in accordance with established policies and procedures.

This position is well suited to someone with a passion for hospitality, strong customer service skills, attention to detail, and the ability to balance administrative responsibilities with hands-on guest support in a vibrant, community-focused environment.

ResponsibilitiesGuest Services & Hospitality

- Greet residents, guests, and visitors in a friendly, professional, and welcoming manner.
- Serve as a primary point of contact for guest inquiries, requests, concerns, and service-related issues.
- Provide accurate information regarding accommodations, amenities, recreational facilities, events, policies, and available services.
- Assist guests throughout their stay or visit, ensuring their needs are addressed promptly and professionally.
- Respond to guest feedback and complaints, resolve issues within the scope of the role, and escalate concerns to Site Management or the Superior management team when necessary.
- Maintain a high standard of hospitality, professionalism, and customer service in all guest interactions.

Accommodation Management & Reservations

- Manage accommodation inquiries, bookings, reservations, modifications, cancellations, and related guest communications.
- Coordinate guest arrivals and departures, including check-in and check-out procedures where applicable.
- Verify reservation details, occupancy information, guest eligibility, and applicable accommodation requirements.
- Communicate accommodation policies, booking terms, check-in instructions, and relevant facility information to guests.
- Maintain accurate reservation records, occupancy schedules, guest information, and booking documentation.
- Coordinate with Site Management and relevant staff to support room readiness, availability, and the timely resolution of accommodation-related issues.
- Monitor reservation schedules to help prevent booking conflicts, overbooking, and unauthorized use of accommodations.
- Communicate special requests, accessibility needs, and other relevant guest requirements to the appropriate team members, while respecting guest privacy.
- Ensure accommodation bookings and guest stays comply with established management policies, procedures,



and applicable rules.

Bookings, Events & Recreational Activities

- Manage bookings and reservations for recreational facilities, party rooms, amenities, activities, and other designated spaces.
- Process registrations and maintain accurate records of memberships, reservations, events, and guest access.
- Coordinate party room bookings and events with Site Management to ensure compliance with established rules, capacity limits, and facility requirements.
- Provide guests with information about recreational programs, activities, events, and available amenities.
- Coordinate recreational activities and programs tailored to a range of guest interests, as required.
- Ensure booking confirmations, event details, schedules, and relevant instructions are communicated clearly to guests and staff.
- Monitor facility usage and assist with scheduling to support productive operations and a positive guest experience.

Payment Processing & Administrative Duties

- Process payments for accommodations, reservations, facility bookings, memberships, and other applicable services.
- Handle cash, debit, credit card, and other approved payment methods in accordance with established procedures.
- Issue receipts, maintain accurate transaction records, and assist with invoices, deposits, refunds, and cancellations in accordance with management policies.
- Verify booking fees, applicable charges, balances, and payment status to help ensure accurate financial records.
- Follow established procedures for handling cash, reconciling transactions, securing payment information, and reporting discrepancies.
- Maintain accurate guest accounts, booking documentation, registration records, and administrative files.
- Respond to payment-related inquiries and refer billing disputes or exceptions to the appropriate management representative.
- Protect confidential guest, reservation, and payment information in accordance with company policies and applicable privacy requirements.

Facility Operations, Safety & Compliance

- Conduct regular inspections of recreational areas, accommodations, equipment, and common facilities, as assigned.
- Submit inspection reports and promptly report maintenance concerns, safety hazards, damages, or operational issues to Site Management.
- Help ensure recreational spaces and equipment are clean, organized, safe, and ready for guest use.
- Monitor compliance with facility rules, regulations, booking conditions, membership requirements, and guest access procedures.
- Ensure facilities and designated amenities are accessed and used only by authorized residents and guests.
- Follow established procedures for reporting incidents, guest complaints, emergencies, and other concerns.
- Work with Site Management to ensure party rooms, accommodations,



and recreational spaces are used in accordance with applicable policies and requirements.
- Support the consistent application of facility policies while maintaining a courteous and service-oriented approach.

Team Communication & Coordination

- Communicate relevant guest requests, reservation changes, payment concerns, incidents, and facility issues to Site Management and the Superior management team.
- Provide clear shift handover notes to ensure continuity of service and the timely transfer of important information between staff.
- Keep recreation and other relevant staff informed of upcoming bookings, events, accommodation requirements, and operational concerns.
- Work collaboratively with management and colleagues to identify service improvements and maintain efficient day-to-day operations.
- Perform other related guest service, administrative, and operational duties as required.

Qualifications & Skills

- Previous experience in hospitality, hotel or accommodation services, front-desk operations, recreation, property management, reservations, or customer service is preferred.
- Experience with booking systems, reservation platforms, point-of-sale systems, or payment processing is an asset.
- Strong interpersonal and communication skills, with a friendly, professional, and approachable demeanor.
- Excellent organizational skills and attention to detail, particularly when managing reservations, guest records, payments, and competing priorities.
- Strong customer service and problem-solving abilities, with the ability to handle guest concerns calmly and professionally.
- Basic financial administration skills, including accurate payment handling, receipt issuance, and transaction recordkeeping.
- Ability to handle confidential guest information responsibly and follow established privacy and security procedures.
- Ability to work independently while collaborating effectively with Site Management and other team members.
- Comfortable using computers, email, scheduling tools, and administrative software.
- Ability to follow policies and procedures, enforce facility rules fairly, and recognize when issues require management support.
- Flexibility to work varied shifts, including evenings, weekends, and holidays, as operational needs require.

What We’re Looking For

We are looking for someone who takes pride in creating positive guest experiences and understands the importance of balancing hospitality with efficient administration and responsible facility management.

The successful candidate will be proactive, dependable, detail-oriented, and comfortable managing a variety of responsibilities, from welcoming guests and coordinating accommodations to processing payments, maintaining reservation records, and ensuring facilities are operated appropriately.

This is an opportunity to contribute to a welcoming, well-organized environment where excellent service, teamwork, and attention to detail make a meaningful difference in the experience of every resident and guest.

Pay: $18.00-$19.50 per hour

Expected hours: 12.0 – 24.0 per week

Work Location: In person

📌 Recreation Experience Coordinator (Mississauga)
🏢 The Lifeguard Company
📍 Mississauga