Studio Operations Manager / Assistant ManagerLocation: Gravity Laboratory, Port Moody, BC

Role Type: Part-time or full-time, depending on experience and scope

Role Structure: Studio Operations Management, with optional Group Coaching and Personal Training responsibilities

Role Purpose: The Studio Operations Manager plays a key role in ensuring Gravity Laboratory operates smoothly, delivers an excellent member experience, and maintains effective day-to-day coordination across its coaching team, clients and business operations. The role combines client relationship management, administrative coordination, scheduling, membership and private training new enquiry management and operational support. The successful candidate may be an experienced studio administrator or operations professional, or an established fitness coach interested in combining management responsibilities with hands-on coaching.

Key Responsibilities

1. Client Enquiries and Onboarding

- Act as a primary point of contact for new client enquiries received through the website, email, phone, social media and in person.
- Respond promptly to prospective members and personal training clients, explaining Gravity's services, classes, pricing and membership options.
- Schedule, conduct / assign to specialist coaches initial client consultations, understanding client goals and recommending suitable services.
- Follow up with prospective clients to support conversion into memberships or personal training.
- Coordinate the onboarding of new members and personal training clients.

2. Studio Administration & Member Services

- Manage routine studio administration, including memberships, class bookings, scheduling, pricing plans and account enquiries.
- Maintain accurate client information and records within Gravity's studio management software.
- Support membership changes, renewals, cancellations and other client service requests.
- Help resolve member questions, concerns and operational issues in a professional and timely manner.
- Maintain administrative content and information within Gravity's website, booking platform and other relevant systems.

3. Coaching Team Coordination & Scheduling

- Coordinate the group class schedule, including coach assignments, substitutions and coverage for absences.
- Support the onboarding and orientation of new coaches, ensuring they understand studio procedures, systems, service offerings and expectations.
- Maintain effective communication with coaches regarding scheduling, client needs, operational updates and studio activities.




- Coordinate the allocation of new personal training clients to suitable coaches based on availability, expertise and client goals.
- Identify and escalate staffing, scheduling or service delivery gaps.

4. Studio Operations & Coordination

- Support the smooth day-to-day operation of the facility and its services.
- Coordinate workshops, special events, introductory sessions and other studio activities.
- Help maintain clear operational procedures, communications and administrative workflows.
- Monitor and follow up on outstanding client enquiries, bookings, operational tasks and commitments.
- Identify opportunities to improve efficiency, service quality, member retention and the overall client experience.
- Provide regular updates to the owner on operational performance, emerging issues and priorities.

5. Coaching & Personal Training (Optional)

For candidates with appropriate fitness qualifications and experience, the role may also include:

- Delivering group fitness classes in relevant disciplines such as kettlebells, calisthenics, mobility, strength and conditioning or other Gravity offerings.
- Providing one-to-one or small-group personal training.
- Conducting client assessments and developing appropriate training programs.
- Supporting member engagement, progression and retention through high-quality coaching.

Coaching responsibilities are optional and will be agreed based on the successful candidate's experience, qualifications, interests and availability.

Candidate Profile - Essential Skills & Attributes

- Strong organizational, administrative and time-management skills.
- Excellent interpersonal communication and customer service.
- Ability to manage competing priorities, follow through on commitments and work independently.
- Confidence communicating with prospective clients and supporting sales conversations.
- Comfortable learning and using scheduling, membership management and digital administration systems.
- A proactive, dependable and solutions-oriented approach.
- Genuine interest in health, fitness, movement and helping people achieve their goals.

Desirable Experience

- Previous experience in a boutique fitness studio, gym, wellness facility or similar service business.
- Experience coordinating staff schedules, client appointments or service delivery.




- Familiarity with membership management, CRM or booking software.
- Experience in customer acquisition, member retention or fitness service sales.
- Fitness coaching certifications and experience delivering group classes or personal training, for candidates interested in the combined role.

Role Flexibility

We recognize that the right person may come from different professional backgrounds. We are open to two possible arrangements:

Option A – Studio Operations Manager

A primarily administrative and operational role focused on client services, studio coordination, scheduling, enquiries, onboarding and management support. No coaching responsibilities required.

Option B – Studio Operations Manager & Senior Coach

A combined role incorporating the management responsibilities above alongside an agreed schedule of group classes and/or personal training clients. In either arrangement, sufficient dedicated time will be allocated to management and operational responsibilities to ensure they are consistently delivered.

What Success Looks Like

- New client enquiries are responded to promptly and consistently followed through.
- Prospective members and PT clients experience a smooth journey from first contact through onboarding.
- Class schedules are reliably maintained, with transparent communication and effective coverage.
- Coaches receive the information, coordination and operational support needed to perform their roles effectively.
- Membership administration and client requests are handled accurately and efficiently.
- Workshops, events and other studio activities are well coordinated.
- Members experience a welcoming, professional and well-organized studio.
- The owner has confidence that day-to-day operations are being actively managed, with fewer issues requiring direct intervention.

About Gravity Laboratory

Gravity Laboratory is a boutique health, fitness and movement facility offering a distinctive approach to strength, movement and physical development. Our services include group training, personal training and specialist movement disciplines, delivered within a supportive and community-oriented environment. We're looking for someone who enjoys working with people, takes ownership of getting things done, and wants to contribute to the continued development of a unique movement and training community.

Pay: $30.00-$45.00 per hour

Expected hours: 15.0 – 37.5 per week

Benefits:

- Flexible schedule
- In office gym
- On-site parking
- Work from home

Work Location: Hybrid remote in Port Moody, BC V3H 2C5

📌 Studio Operations Manager / Assistant Manager (Port Moody)
🏢 Gravity Laboratory
📍 Port Moody