Our SLNC Lodge Staff are the first point of contact in many cases for our membership, and guests. Applicants must have exceptional communication skills, have a positive attitude and work in a dynamic and often fast paced collaborative team environment. Other requirements include being prepared for the physical demands of the job and available to work through the holidays.

Reports to: Operations Manager & Guest Services Lead
Schedule: October 26th, 2026 to April 5th, 2027
Competitive Wage: SLNC pays a rate of $19.75/hr

SKILLS AND QUALIFICATIONS:

- Working knowledge of nordic skiing and ski area operations
- Energetic and outgoing personality
- Experience with registration and POS systems
- Ability to take direction and manage multiple tasks
- Demonstrated problem solving skills and ability to think and act independently
- Ability to function in a team environment
- Good computer skills (POS, website, spreadsheets)
- Occupational First Aid Level 1 or equivalent is required (Sovereign Lake can provide training)
- Superior communications skills in working with team members and the public
- Physically fit – able to lift and/or pull 30 lbs and stand for long periods of time

GENERAL RESPONSIBILITIES:
Administrative:

- Handling cash and conducting daily cash outs independently
- Operating POS for ticket sales and retail purchases
- Assisting customers with online ticket sales
- Book lessons when required
- Creating, processing & printing of gift certificates




- Ensure effective and organized documentation of rentals and waxing services
- Monitoring, answering and referral of general telephone, web or email inquiries
- Represent frontline staff on a Joint Health and Safety Committee

Facilities Management:

- Carry out daily maintenance of facilities
- General clean-up, snow shoveling, wood chopping/restocking, and garbage pick-up
- Operating quads and snowmobiles
- Standard janitorial duties
- Restocking of product
- Responding to First Aid Emergencies (often outside for extended periods of time)
- Aiding with clean up or take down of a special program events
- Ensuring appropriate rental equipment is issued to all patrons

Customer Service:

- Participating as part of the front counter customer service team
- Provide friendly and prompt customer service at all times
- Selling tickets, food and merchandise, renting equipment, managing reservations for lessons and special events
- Providing information about products, trails and upcoming events
- Identifying customer service issues and resolving them where possible
- Identifying chronic systems issues or staffing problems and communicating them to the Guest Services Lead or Operations Manager

Job Types: Full-time, Part-time

Pay: $19.75 per hour

Benefits:

- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- In office parking
- Store discount

Work Location: In person

📌 Lodge Counter Staff (Vernon)
🏢 Sovereign Lake Nordic Club
📍 Vernon