Hatheway Orthodontics | Sydney, Nova Scotia | Monday to Thursday
Hatheway Orthodontics is looking for a warm, organized, and people-focused Patient Service Coordinator to join our Sydney clinic on a 12 month term contract. This is a front-line role at the heart of our patient experience — you are often the first face our patients see and the last voice they hear, and that matters deeply to us.
WHAT YOU'LL DO
- Welcome patients and families with warmth and professionalism
- Manage appointment scheduling, confirmations, and recalls
- Answer phones and respond to patient inquiries in a friendly and timely manner
- Coordinate patient flow throughout the clinic
- Handle patient records, data entry, and administrative tasks accurately
- Support the clinical and financial teams to ensure a seamless patient experience
- Assist with day-to-day front office operations
WHAT WE'RE LOOKING FOR
- A genuine passion for working with people — this is essential
- Outstanding customer service skills and a positive, can-do attitude
- Strong organizational and communication skills
- Ability to multitask in a fast-paced workplace while remaining calm and friendly
- Experience in a customer service role is an asset — we will train the right person
- Proficiency with computers and willingness to learn practice management software
WHAT WE OFFER
- Competitive compensation
- A Monday to Thursday schedule
- A supportive, values-driven team environment
- The opportunity to make a real difference in patients' lives every day