An industrial distributor in Burlington Ontario requires an inside sales coordinator to complement a department of six team members.

The focus of the position is to bring additional resources to the order management activity. Given the demanding requirements of the business, an attention to detail and the ability to learn the detailed nature of the activity are necessary pre-requisites to being successful in the position. Although this is considered to be an entry level position, the candidate must demonstrate the potential to learn most of the complexities of the activity within a 6-to-12-month time frame.

Primary Responsibilities

The main responsibilities of the position are:

1. Follow up with suppliers and manufacturers on open order status and expected ship dates

2. Proactively communicate delays or changes to customers and internal staff

3. Escalate overdue or critical orders to the appropriate sales or management contact

4. Compile and organize customer-required document packages including certificates of conformance, material test reports, drawings, and quality records

5. Verify that all required documents are present, legible, and correctly identified before submission

6. Submit documents to customers for approval and track the status of all outstanding document requirements

7. Submit document packages to customers via email, portal upload,



or physical copy as required.

8. Handle routine customer inquiries regarding order status, documentation, and delivery

9. Coordinate with accounting on invoicing, packing slip matching, and support with billing discrepancies

10. Coordinate warranty work, including creating internal NCR’s and submitting of warranty claims to manufactures

11. Manage customer open order reports.

Skills and Knowledge

- Attention to detail with a focus on customer service
- Strong organizational skills
- Strong time management skills and ability to work under pressure
- Strong communication skills including the ability to respond to suppliers and customers promptly and accurately.

Education and Experience

- High school diploma complimented with some post-secondary education or relevant work experience in an industrial distribution activity.

Compensation and Benefits

A competitive salary and benefits package is offered including medical & dental coverage and a retirement savings plan

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- In office parking
- Paid time off
- Vision care
- Work from home

Work Location: In person

📌 Inside Sales Coordinator (Burlington)
🏢 Confidentiel
📍 Burlington