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JOB SUMMARY

We are hiring a Bilingual Customer Service & Sales Support Representative inMount Forest, ON

AES (Agency Employment Services) is a Canadian employer of record, PEO partner, and licensed Ontario staffing agency with 20+ years of HR, payroll and legal compliance expertise. With a responsive HR support team based across southwestern Ontario and the Greater Toronto Area, we provide local and international clients with outsourced fractional HR services, back-office support, and customized workforce solutions to help simplify the complex employer landscape.

We specialize in recruiting and onboarding, employment contracts, payroll, HR, benefits administration, and employment standards compliance. Whether acting as an Employer of Record, or supporting clients with staff, payroll or fractional HR back-office coverage for their Canadian operations, AES delivers practical expertise and tailored solutions to meet clients’ complex workforce needs.

ABOUT THE POSITION

The Bilingual Customer Service & Sales Support Representative is responsible for managing customer accounts, processing orders, responding to customer inquiries in English and French, and providing administrative support to the sales team. This position requires hands-on experience with a warehouse management system (WMS), order entry, EDI processes, inventory, and customer account administration.

The successful candidate will work closely with customers and internal departments, including warehouse operations, purchasing, finance, and sales, to ensure accurate order processing, timely communication, and effective resolution of customer concerns.

This is a full-time, temporary-to-permanent opportunity with a three-month probationary period. The position offers a flexible work arrangement, with hybrid or remote options potentially available for the right candidate. Initial training may require in-office attendance.

Previous WMS experience is essential. Experience with Syspro is a strong asset; however, candidates with relevant experience using other warehouse or order management systems will be considered.

JOB DESCRIPTION:
Customer Service & Account Management

- Set up new customer account numbers and update existing account information in coordination with the finance department.
- Assist with invoices, credit notes, debit notes, and other customer account adjustments.
- Enter and maintain customer contracts and related account documentation.




- Process customer orders using EDI (Electronic Data Interchange) and internal order management systems.
- Respond to customer inquiries and emails promptly and professionally in both English and French.
- Manage communications and service requirements for bilingual and Quebec-based customers, including customer authorizations and seasonal back-to-school (BTS) requirements.
- Enter and maintain customer information through online customer portals and websites.
- Prepare, update, and maintain spreadsheets, records, and other customer documentation.
- Monitor back orders and coordinate their application and release based on inventory availability and receiving schedules.
- Process customer orders accurately and follow up on order status, delays, and outstanding requirements.
- Coordinate with internal departments to expedite orders and address product availability or delivery concerns.
- Complete and submit customer forms, documentation, and information required through customer portals.
- Follow up on outstanding customer requests, inquiries, and open orders.
- Provide customers with product information, pricing, availability, and estimated lead times.
- Handle customer complaints professionally and assist with resolving issues in a timely manner.

REQUIREMENTS / CERTIFICATIONS

- Fluency in both English and French, including excellent verbal communication, reading comprehension, and written business communication in both languages.
- Previous hands-on experience using a warehouse management system (WMS) is mandatory.
- Practical understanding of order entry, EDI processes, SKUs, inventory management, back orders, returns, and customer claims.
- Experience with Syspro is a strong asset. Experience with comparable warehouse management or order processing systems will also be considered.
- Previous experience in customer service, order administration, sales support, distribution, manufacturing, or a related environment.
- Strong computer skills, including Microsoft Excel, Word, email, spreadsheets, and online customer portals.
- Excellent written and verbal communication skills,



with the ability to communicate professionally with customers and internal departments.
- Strong organizational, multitasking, and time management skills, with the ability to prioritize urgent customer issues.
- A proactive, customer-focused approach with strong attention to detail and problem-solving abilities.
- Ability to learn new systems and procedures quickly and work independently with minimal supervision once trained.

WORKING CONDITIONS

- Full-time office-based, hybrid, or remote work arrangement may be considered, depending on the candidate and business requirements.
- Initial training may require in-office attendance and participation in online training.
- Ability to work effectively in a fast-paced customer service and administrative environment.
- Ability to manage multiple customer requests, deadlines, and priorities simultaneously.
- Regular communication with customers and internal departments through email, telephone, computer systems, and online portals.
- Ability to work independently while collaborating with sales, finance, warehouse operations, purchasing, and other departments.

COMPENSATION AND BENEFITS

- Annual salary range of $55, depending on experience.
- Full time, temporary-to-permanent opportunity.
- Three-month probationary period.
- Potential additional perks may include summer hours, a paid birthday off, and company functions, subject to confirmation by the employer.

SCHEDULE:

- Monday to Friday, 8:00 a.m. – 4:00 p.m.
- Versatile scheduling may be considered.
- Hybrid or remote work arrangements may be available for the right candidate.

HOW TO APPLY
This job posting is for an existing vacancy within our client

Please apply directly to this posting with the most recent version of your resume.

ACCOMODATIONS

Agency Employment Services 2019 Ltd. recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. We are committed to creating and maintaining an inclusive and accessible environment. Please let us know if you require accommodation during the recruitment process.

DISCLAIMER*

Please note that the job description and job functions are only a summary of typical functions of the job, this is not a full complete list of all possible responsibilities, tasks and/or duties. This may change based on the priority of the business.

📌 Bilingual Customer Service (Mount Forest)
🏢 Agency Employment Services 2019
📍 Mount Forest