Lally Ford is hiring a Full-Time Warranty Administrator.

The following describes the main functions associated/required within this job description. It is significant to remember that other functions may be required from time to time by this employee in order to maintain a “Customer Focused” business operation.

No employee will be requested to assume the duties of another job description unless they have the experience, skill and ability to perform such function in a comfortable and professional manner with the assistance and guidance of their direct supervisor.

Summary:

Prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

Essential Duties:

- Processes warranty claims on a timely basis for each franchise or distributor.
- Processes all warranty paperwork to ensure proper documentation.
- Administers and processes service loaner program re-imbursement from the factory.




- Verifies criteria required by factory or distributor.
- Assists with reconciling all warranty receivables with payments through the appropriate accounting schedule.
- Assists with review of all credits prior to posting by Admin.
- Resubmits all rejected claims promptly.
- Submits write offs to Service Manager for approval.
- Follows up on payment of outstanding claims.
- Verifies parts to be shipped to the factory or distributor, or to be scrapped through data supplied by manufacturer.
- Files and maintains all service records as required by the warrantor.
- Keeps informed of all factory recalls and bulletins.
- Assists with any clerical needs as directed by the Service Manager, Parts Manager or the Controller.
- Maintains a professional appearance and a neat work area.
- Performs other duties as assigned.

📌 Warranty Administrator, Lally Ford (Tilbury)
🏢 Lally Ford
📍 Tilbury