Client Care & Scheduling Coordinator

Safe Home Fireplace Inc. | Strathroy, Ontario

Compensation: $22–$27 per hour, with higher compensation possible based on experience Schedule: Monday to Friday, 9:30 AM–3:00 PM, with flexible opportunities for additional hours Employment: Permanent, part-time with potential for full-time hours

About the Position

Safe Home Fireplace Inc. is seeking a highly organized, dependable and motivated Client Care & Scheduling Coordinator to join our Strathroy team.

This position combines customer service, scheduling, dispatch coordination and general office administration. We’re looking for someone with excellent communication skills, strong attention to detail and the ability to think ahead, solve problems and manage competing priorities.

Our business operates across a large geographical area, making efficient scheduling and coordination essential to our daily operations.

The position can be particularly fast-paced during our busy seasons. The ideal candidate will be comfortable managing a high volume of calls, adjusting schedules throughout the day and maintaining accuracy while working under pressure.

Key Responsibilities

- Answer incoming calls and provide professional, friendly customer service.
- Schedule service appointments, chimney sweeping, WETT inspections and sales consultations.
- Coordinate technician schedules while considering geography, travel times and operational efficiency.
- Monitor and adjust appointments to accommodate cancellations, changing priorities and new service requests.
- Maintain accurate customer records, appointment details and technician notes.
- Prepare and follow up on estimates, invoices and customer payments.
- Coordinate communication between customers, technicians, suppliers and office staff.




- Assist with warranty claims, supplier documentation and general administration.
- Maintain an organized, professional and welcoming showroom.
- Identify opportunities to improve scheduling efficiency and overall office operations.

Qualifications & Skills

- Strong organizational skills and exceptional attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize and work efficiently in a busy environment.
- Strong problem-solving skills, initiative and sound judgment.
- Confidence using computers and learning new software.
- Good geographical knowledge of Strathroy and surrounding Southwestern Ontario communities.
- Ability to remain calm, professional and productive under pressure.
- Dependable, self-motivated and comfortable working both independently and as part of a team.
- A proactive approach to identifying problems and following tasks through to completion.

Previous experience in scheduling, dispatching, office administration or high-volume customer service is a strong asset.

Experience with QuickBooks, Housecall Pro, Google Calendar or similar business management software would be beneficial. Training will be provided.

Experience in the fireplace, HVAC, construction or home service industries would also be an asset but is not required.

Hours & Flexibility

Monday to Friday, 9:30 AM–3:00 PM

This position offers approximately 27.5 hours per week,



with a consistent, school-friendly weekday schedule.

We are also open to candidates seeking additional hours, including extended weekdays, Saturdays or a full-time arrangement. Scheduling flexibility can be discussed based on individual availability and business needs.

Compensation

$22–$27 per hour, depending on qualifications, relevant experience and demonstrated abilities.

Higher compensation may be considered for candidates with exceptional scheduling, dispatching or administrative experience and the ability to independently manage a demanding workload.

Why Join Secure Home Fireplace Inc.?

- Established, locally operated business.
- Competitive hourly compensation.
- Consistent weekday schedule with flexible options.
- Opportunity for additional hours and professional growth.
- Varied responsibilities in an active, customer-focused environment.
- Supportive team and hands-on training.

How to Apply

If you’re an organized, capable and customer-focused individual who enjoys problem-solving and working in a energetic environment, we’d like to hear from you.

Please submit your résumé along with a brief introduction outlining your relevant experience and why you would be a good fit for this position.

Pay: $30,000.00-$56,000.00 per year

Application question(s):

- Have you previously coordinated appointments or schedules for multiple employees, technicians or service providers?
- Do you have experience using any of the following programs: QuickBooks, Housecall Pro, Beeline routing software, or Google Calendar?

- How many years of experience do you have in office administration, scheduling, dispatching or customer service?

Work Location: Hybrid remote in Strathroy, ON

📌 Sales Associate / Sales Coordinator – Fireplace Showroom (Strathroy)
🏢 Safe Home Fireplace
📍 Strathroy