JOB DESCRIPTION: Customer Service Agent (CSA)

Seair Seaplanes is currently seeking dynamic, qualified applicants for Customer Service Agents (CSA) to assist with booking reservations, check-in procedures, and preparing passenger manifests.

WORK HOURS: Modified Work Week. 10-hour shifts, on a scheduled four-day work week. Must be available to work both Saturday and Sundays.

LOCATION: Unit #1 Burrard Landing, 1055 Canada Place, Vancouver, BC V6C 0C3

TERM: Full Time, Permanent

ADVANTAGES & COMPENSATION: Competitive wages, Seair scheduled flight perks, and Health & Dental Plan, RRSP Matching Program.

RESPONSIBILITIES

- Communicate clearly and professionally with colleagues and passengers.
- Prepare passenger manifests, data entry, and filing.
- Demonstrate effective customer service while assisting passengers with check-in procedures.
- Handle confidential personal and credit card information with discretion.
- Comfortable to weigh, lift, and tag passenger luggage, up to 50 lbs.
- Relay information and decisions to passengers regarding pre-flight routing, weather, and flight delays, if necessary.
- Manage daily transactions and produce end-of-day credit card transaction reports.
- Conduct radio communication effectively with the pilots and flight following of aircraft.

Overall, this position can be busy at times,



and the right candidate will be great at multitasking, prioritizing tasks, and capable of remaining calm under pressure. As you will be the first point of contact with a guest, whether in person or via phone, your communication skills (both verbal and written), should be clear, concise, and confident.

Applicant assets include previous aviation experience, tourism experience, and geographical knowledge of B.C.’s West Coast.

ABOUT US

Seair Seaplanes has been in operation for over 30 years, providing a scheduled service and charter routes to the Southern British Columbia coast. Ranging in size, we operate 15 aircraft and maintain our aircraft with our in-house maintenance team.

APPLY NOW: Please submit your resume to recruitment at: [email protected]

We wish to express our appreciation to all applicants for their interest in this position and advise that only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Benefits:

- Dental care
- Extended health care
- Paid time off

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (required)

Work Location: In person

📌 Customer Service Agent (Vancouver)
🏢 Seair Seaplanes
📍 Vancouver