Responsibilities:

· Greet all customers promptly or, if unavailable, acknowledge their presence

· Assist customers with requests for repair

· Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading

· Obtain customer and vehicle data

· Examine every customer’s service history before completing repair order

· Indicate on repair order the exact repair instructions and main reason(s) for service call

· Obtain customer’s written approval on all repair orders

· Communicate with service customers to confirm nature of mechanical problem(s)

· Provide estimates for labour and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting

· Follow-up on work in progress of each repair order during the day

· Implement follow-up system of all repair orders to track progress

· Advise customers on status of vehicle to communicate high customer care standards

· Offer and arrange alternative transport for customers, if necessary

· Answer all technical repair work and price related questions for customers

· Explain the details of the work order to reassure customers of work completed

· Notify customers immediately if additional work is required

· Verify all repair orders to ensure completion prior to customer delivery

· Notify customers of work completed and charges prior to customer pickup

· Advise customers of the location of their vehicle or accompany them to the vehicle

· Test-drive vehicle

· Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick up

· Confirm each customer’s method of payment and if necessary, obtain approval of credit

· May contact customers when special-order parts arrive





· Verify customer information and update if necessary

· Resolve customer complaints courteously and promptly, or refer to Service Manager

· Keep abreast of relevant changes in automobiles and dealership products

· Maintain awareness of factory-recommended maintenance schedules

· Attend all department meetings

· Perform any other duties as required

Performance Criteria:

· Positive feedback from customers and technicians

· Efficiency, accuracy of information and timeliness in completing task and/or job

Qualifications:

· High school diploma

· 1-2 years related experience in an automotive service environment

· Knowledge of related in-house dealership computer systems, an asset

· Basic mechanical and warranty knowledge

Skill & Effort:

· Excellent organization and multi-tasking abilities

· Good visual acuity to assess service needs

· Strong problem-solving expertise

· Pleasant telephone manner

· Effective listening and communication skills

· Manual dexterity for typing/keyboarding

· Computer literate to look up customer’s service history, enter repair order information and update customer data

Working Conditions:

· Frequently manage deadlines

· Routinely stand during work hours

· Occasionally work with loud noise

· Occasionally work outside of regular work hours

· Occasionally manage stressful situations involving upset or impatient people

· Frequent eyestrain related to computer use

· Work environment necessitates proper personal protective equipment in keeping with health and safety requirements

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Perks:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Experience:

- service advisor: 1 year (required)

Work Location: In person

📌 Service Advisor (Woodstock)
🏢 Anderson Kia
📍 Woodstock